Position Title: Night Auditor

Accountable To: Front Office Manager, General Manager

FLSA: Non-Exempt

Essential Functions of Position:

• Reconcile and complete all daily front desk agents’ work
• Run find trial balance to post rooms and close day.
• Run accounts receivable reports
• Provide next day reports for Front Office, Housekeeping, Sales and Executive Office as required.
• Perform duties of front desk agent
• Adhere to applicable Company Standard Operating Procedures
• Functions while at the front desk:

Take every opportunity to amaze the guests

Smile, have eye contact and greet guests immediately

Actively solicit feedback from guests

Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.

Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests

Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

Promptly respond to and resolve guest complaints

Answer telephone promptly and properly being polite, courteous, and friendly

Be friendly, thorough, accurate and efficient in taking reservations

Be friendly, thorough, accurate and efficient in performing Check-ins

Be friendly, thorough, accurate and efficient in performing Check-outs

Use the guests’ names

Be knowledgeable and helpful about the local area, the hotel and hotel services

Handle messages, wake-up calls, mail, and faxes properly

Assist guests’ with laundry/dry cleaning needs

Know of incoming VIPs

Education and Experience

• High School or equivalent education required.
• One to two years in an accounting position

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.

Physical Requirements

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to work at a desk for up to 8 hours per day. Walking and standing are required. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Ability to spend extended lengths of time viewing a computer screen.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment.

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Uncasville, CT 06382: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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