Hotel Manager Job at Lafrance Hospitality
Join us at TownePlace Suites by Marriott Wareham, MA. We are excited to be adding a new Leader to our team.
We are looking to fill the role of Assistant General Manager at the TownePlace Suites by Marriott Wareham, MA. The Assistant General Manager will work hand in hand with our General Manager to ensure the smooth operations of the property. This is a great opportunity for someone who is ready to take the next step in their hospitality career and we are eager to support the selected candidate in doing such.
Responsibilities:
- Front Office operations management to include, but not limited to, overall guest service, Brand standards, room availability, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
- Monitor and encourage team members performance and assist in training needs. Actively work on coaching, evaluating, and rewarding team members. Assist in scheduling and employee reviews process.
- Monitor guest satisfaction reviews and scores with the General Manager and improve accordingly.
- Ensure compliance with Marriott and Lafrance standards.
- Greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns.
- Manage the housekeeping/laundry department as well as some housekeeping responsibilities.
Requirements
- Prior brand hotel experience preferred
- Minimum 1-3 years hotel Front Desk experience OR prior Property Management experience
- Detail oriented with emphasis on building guest relationships
- Must be available to work a flexible schedule
Benefits
- Full Time Benefits: Medical & Dental Ins, PTO & 401K
- Bonus Program
- Brand Wide Room Discounts
- Company Wide Room Discount Program
- Annual Review Program
- Extensive Room for Growth
- Paid Training
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