Hotel IT Analyst Job at Lodging Dynamics
JOB SUMMARY
This position provides technical and analytical support for hotels and computer servers.
ESSENTIAL JOB FUNCTIONS
- Independently coordinate approved hotel technology projects across the portfolio.
- Coordinate hotel technology installations and upgrades at existing and newly acquired hotels; with a focus on PMS and POS systems.
- Collaborate with the HHM IT team, property teams, and vendors to resolve problems in technology systems including hospitality applications, networks, and telecommunications.
- Provide system training to hotel and corporate employees.
- Provide weekly and monthly updates on assigned projects.
- Publish timely and thorough documentation on administration and support of all related systems.
- Support a variety of interfaces between hotel PMS and associated hotel technology.
- Manage third-party vendor relationships to maintain and resolve problems for hotel systems: voice and data circuits, guest WiFi, PBX, PMS, POS, and guest entertainment/technology.
- Respond to after-hours emergencies from the corporate support team.
- Follow all national brand standards.
- Track all property IT work in the corporate help desk system accurately and timely.
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
EDUCATION
High school diploma or equivalent.
EXPERIENCE
A minimum five (5) years of experience required.
SUPERVISORY RESPONSIBILITIES
This position does not include any supervisory responsibilities.
LICENSES & CERTIFICATIONS
None
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions, as
well as, knowledge and usage of correct business English and offices practices. Must be able to
communicate effectively with others, analyze and resolve problems, maintain effective working
relationships, and interact successfully with internal and external customers.
Hilton or Marriott (Brand Servers) Networking solution knowledge- Able to diagnose and troubleshoot network systems problems
- Operational use of information systems and computer servers
- Basic math skills
TRAVEL REQUIREMENTS
10% travel required.
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