At Turf Valley Resort, we pride ourselves on providing a relaxing, peaceful atmosphere to ensure deep relaxation, as well as a peaceful retreat. Our resort offers breathtakingly scenic views of gently waning sunsets, which overlook the pinnacle of our property, as well as our newly renovated and carefully maintained golf courses. Located in Central Maryland, we are a short drive from Baltimore and Washington, DC.

Turf Valley offers an inclusive and diversified work environment that emphasizes teamwork and career growth. We pride ourselves on being a family owned and operated business, and we truly see our employees as an extension of the family. Come join the family and see why 32% of our managers started as hourly employees and 56 % of our employees have been here for 10+ years. Work above par, drive your own cart through life & play the whole 18 holes with us here at Turf Valley Resort.

As a Front Desk Attendant at Turf Valley Resort, you are the primary individual responsible for providing each of our hotel guests with legendary guest service as soon as they step foot in the hotel, ensuring a welcoming and lasting first impression.

Must be available 3pm-11pm OR available to work a mix of the following shifts: 7am-3pm, 12pm-8pm, 1pm-9pm, 3pm-11pm

Job Duties & Responsibilities Include:

-Greeting and registering hotel guests.
-Providing attentive, courteous, and efficient service to all guests throughout their entire stay.
-Making and modifying reservations as needed.
-Maximizing room revenue and occupancy.
-Hotel operator and concierge duties.
-Settling guest’s account upon check out.

Requirements:

-Previous Customer Service experience required.
-Previous Hotel Front Desk experience preferred.
-Must have excellent written and verbal communication skills.
-Must be effective in problem solving, and maintaining professionalism and composure while under pressure.
-Must be able to work with and understand financial information and data, and basic arithmetic functions.
-Must be able to work efficiently without frequent supervision.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Ellicott City, MD: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Which of the following shifts are you flexible to work (7am-3pm, 12pm-8pm, 1pm-9pm, 3pm-11pm)?
• Are you flexible to work weekends and/or holidays?
• Are you seeking full-time or part-time employment?

Experience:

• Hotel Front Desk: 1 year (Preferred)

Work Location: In person

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