Host Job at Balboa Cafe Partners
PlumpJack Group’s Balboa Cafe is a popular neighborhood gathering place that also attracts the spirited traveler looking for a slice of San Francisco nostalgia. It’s known for its menu staples, like the famous Balboa Burger and the Wednesday Chicken Paillard, along with the much-anticipated seasonal offerings and daily specials. The Balboa exudes classic and refined style, while still being cheeky and fun for patrons that span generations.
Balboa Cafe is looking for Hosts to join our Front-of-House Team. We are hiring for both Full Time and Part-Time roles with ability to cover other shifts as needed.
You may also have the ability to pick up additional shifts.
ESSENTIAL DUTIES:
SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Diplomatic and calm. Strong verbal communication skills. Courteous, friendly and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.
PHYSICAL DEMANDS: Stands/walks short distances throughout shift. Heavy use of phones, daily. Must be able to work well under pressure.
For a glimpse at our culture, check out #plumpjacklife on Instragram and learn more about us.
PLUMPJACK’S VALUES: At PlumpJack, we believe in three core business principles: • Honesty: living the truth and acting with integrity • Approachability: being welcoming, genuine and unpretentious • Passion: having enthusiasm for all that we do This philosophy guides our team at every level and helps us deliver exceptional service, whether it's helping a customer pick the perfect bottle of wine, making guests feel welcome at one of our restaurants, or in creating and supporting the brand behind the business.
This is a non-management position.
Balboa Cafe is looking for Hosts to join our Front-of-House Team. We are hiring for both Full Time and Part-Time roles with ability to cover other shifts as needed.
You may also have the ability to pick up additional shifts.
ESSENTIAL DUTIES:
- To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Restaurant Manager when necessary, to ensure customer satisfaction.
- To extend a courteous, friendly and professional greeting to guests at arrival, and to thank them at departure.
- To make the Restaurant Manager aware of all guest comments and complaints.
- To be aware, at all times, of current house count, regular customers, visiting VIP’s and restaurant events, in order to provide personalized service to guests.
- To provide prompt, efficient and gracious service, in person or over the telephone, including making restaurant reservations, greeting guests with salutations, seating guests as they arrive, providing menus, and responding to all requests for information regarding the restaurant.
- To oversee and ensure continuity of service in the dining room, including assisting service staff, as necessary.
- To ensure proper rotation of service stations when seating guests.
- To ensure the cleanliness and good condition of all menus, check presenters and wine lists used during each shift.
- To void or make changes to guest checks, as needed, to ensure customer satisfaction and correct procedures.
- To properly record covers, staffing, service flow and guest comments in log book, for each shift.
SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Diplomatic and calm. Strong verbal communication skills. Courteous, friendly and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.
PHYSICAL DEMANDS: Stands/walks short distances throughout shift. Heavy use of phones, daily. Must be able to work well under pressure.
For a glimpse at our culture, check out #plumpjacklife on Instragram and learn more about us.
PLUMPJACK’S VALUES: At PlumpJack, we believe in three core business principles: • Honesty: living the truth and acting with integrity • Approachability: being welcoming, genuine and unpretentious • Passion: having enthusiasm for all that we do This philosophy guides our team at every level and helps us deliver exceptional service, whether it's helping a customer pick the perfect bottle of wine, making guests feel welcome at one of our restaurants, or in creating and supporting the brand behind the business.
This is a non-management position.
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