Join our team at Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic is named the No. 4 hospital in the United States according to the U.S. and World News Report. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Clinic you will build a rewarding career with one of the most respected healthcare organizations in the world.

Under the direct supervision of the Police Supervisor and guidance of Nursing Leadership, the Hospital Safety Officer is responsible for protecting patients, visitors, employees and hospital property. The Hospital Safety Officer rounds in Behavioral Health Units, Emergency Departments, and other assigned areas and is responsible for engaging patients and promoting a safe and therapeutic environment while working in collaboration with department clinical staff.

The ideal candidate is someone who:

• Has experience in Behavioral health.

• Thrives in a team environment.

• Has excellent customer service, communication and de-escalation skills.

• Is professional and reliable.

Cleveland Clinic will support you as you enhance your skills and advance your career by offering tuition reimbursement and ongoing training. This role can include different law enforcement career paths with further education and certifications.

Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.

Responsibilities:

• Continuous visibility and rounding throughout assigned areas to promote positive perception of safety for all patients, visitors and staff.
• Ability to identify Patients at Risk and provide necessary clinical and security notifications.
• Attends to escalating incidents. Identifies issues and acts appropriately to eliminate safety hazards. Assists in re-direction and de-escalation of patient situations. Works to prevent aggressive behavior, seclusion, and restraint by utilizing the least restrictive methods, as indicated by N.A.P.P.I., (Non-Abusive Psychological and Physical Intervention) training.
• Intervenes in patient, visitor and/or staff confrontations as appropriate using least restrictive methods, as indicated by N.A.P.P.I., (Non-Abusive Psychological and Physical Intervention) training.
• Assists staff with processing new admissions by assisting with safety search and inventory of belongings. Ensures all patients have been screened via magnetometer or wanding as appropriate.
• First responder to patient threats of violence.
• Participates in safety rounds with Emergency Department and/or Behavioral Health Unit staff.
• Completes appropriate documentation of various incidents.
• Other duties as assigned.

Education:

• Associates degree.

Certifications:

• Class “D” Security Office License from the Florida Department of Agriculture and Consumer Services preferred.

Complexity of Work:

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Ability to successfully complete training as required by the department.

Work Experience:

• Two years of customer service experience is required.
• High School Diploma/GED or equivalent and an additional two years of prior experience within a behavioral health, hospital, security, or other related setting may offset the education.

Physical Requirements:

• Requires extensive walking, standing, sitting, talking, listening, and documenting when directing or investigating concerns/incidents.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.