JOB DESCRIPTION

Title: HME Customer Service Representative

General: The HME customer service representative is responsible for providing customer services to clients referred to the company.

Reports To: HME customer service supervisor

Scope of Supervision:

None

Responsibilities and Duties:

• Verifies applicable insurance coverage for services and obtains prior authorization when necessary.
• Orchestrates HME/Fitter Services to clients both for set-up and pick-up in store, at clients’ homes and other facilities.
• Establish client records with appropriate documentation so that all information is accurate and complete; document updates to client information including: 1) changes in patient profiles, 2) changes in scheduled deliveries, and 3) changes of address and other contact information.
• Assess, educate and demonstrate HME/Fitter services on site,
• Ensure that the client and/or caregiver demonstrate knowledge of proper use of HME/Fitter Services.
• Communicate with billing department to ensure proper billing to insurance companies, contracts, other third party payers and clients for all products and services delivered.
• Communicates with physicians regarding the progress of HME/Fitter Service clients.
• Respond to HME/Fitter Service client inquiries as needed.
• Maintain a secure, safe, clean and professional work environment.
• Represent the Company in a professional and courteous manner in all job-related activities.
• Complies with all laws and regulations to ensure that the department meets or exceeds accreditation standards and/or ‘’best practices’’.
• Participate in surveys conducted by authorized inspection agencies.
• Participate in the Company’s Quality Assurance Program as requested by the Accreditation Coordinator and other committees as requested.
• Participate in continuing education programs fundamental to the business.
• Knowledgeable of the Company’s other inventories and services, the employee manual and departmental policies and procedures.
• Performs as a team member including assisting client referrals to the appropriate department or individual(s) in the Company.
• Seeks help from your supervisor when you have reached your limitations.
• Performs other duties as assigned.

Minimum Qualifications

Age: Must be 18 years or older

Education: High school diploma or equivalent.

Experience / Knowledge:

Effective time management/organizational skills, basic math, computer, and communication skills.

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions in this job description:

• The employee is required to sit, stand, or walk for 8 to 9 hour shifts.
• The employee is required to bend, stoop, reach, climb and use a step stool or ladder.
• The employee must occasionally lift and/or move up to 80 pounds.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
plexiglass shields at each work station

Education:

• High school or equivalent (Required)

Experience:

• customer service: 1 year (Preferred)
• medical billing: 1 year (Preferred)

Work Location: One location

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