Here at CROCS/EYDUDE, we are a team of Go-To's who work together to embrace and embody our brand values in everything we do. We dare boldly, putting progress over perfection to bring our consumers and fans the most comfortable shoes on the planet. We aim to be steadfast and engage genuinely with our consumers and each other. We keep it simple, welcome all, and strive to have a "Hey Day!"

In February of 2022, Crocs, Inc. acquired HEYDUDE. This acquisition not only adds an outstanding brand to the Crocs portfolio, but provides a wealth of opportunities for teamwork, career growth, and best practice sharing across the two brands. We've experienced incredible growth in the past few years, and we need to build our teams with the most creative, passionate footwear enthusiasts in the world. That's where you come in!

Interested in being our next Go-To? Check this out!

The Business Solutions Analyst (WMS) is responsible for providing end user support for system applications used within the HEYDUDE Las Vegas Distribution Center, including Manhattan Warehouse Management (WMOS18) and ProShip. Responsibilities include responding to and resolving incidents and requests submitted by warehouse staff as well as working with business users and management to understand requirements, priorities and manage to their expectations. This position will also work with multiple departments to identify areas for process or system improvement.

WHAT YOU'LL DO

• Field incoming queries and requests from Distribution Center end users. Speaking directly to end users to quickly understand their issue
• Gather required information related to the requests, troubleshoot to determine root cause, and provide solutions to end users. Where necessary, replicate issues in non-production environment and advance to appropriate IT departments, both internal and external
• Recognize critical or above incidents and follow established escalation and notification paths for to engage appropriate teams in a timely manner. Lead communication and status updates to impacted parties
• Assist HR department with user onboarding, termination process and maintenance of user master for supported applications. Provide reports and supporting documentation to internal and external auditors regarding user maintenance
• Partner with HEYDUDE training department to ensure the system components of training materials are accurate and up to date
• Establish good working relationships with all levels of Operations – supervisors to end users. Work with the Operations team to identify difficulties and opportunities for additional training. Work with Business Solution Architects to identify if there are potential system or process changes that can relieve common issues in Operations
• Develop and maintain expertise on system functional flow at the Distribution Center
• Support Business Solution Architects with testing and training of new system processes

WHAT YOU BRING TO THE TABLE

• Bachelor's degree or prior relevant experience is required
• Ability to quickly learn new software applications and become a resident guide on the functionality used by HEYDUDE OHDC
• Strong decision-making skills used to determine different priority levels for reported incidents as well as the ability to prioritize among multiple initiatives in a fast-paced environment
• Superb communication, presentation, and interpersonal skills with the ability to communicate the status of an incident to various audiences, technical and non-technical
• Attention to detail and strong troubleshooting skills
• Highly motivated self-starter with a Sense of Urgency" who can work independently with limited supervision
• Exceptional customer service orientation with strong problem-solving ability

HEYDUDE is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

Title: Business Solutions Analyst

Job Level: Individual Contributor

Career Level: CL4

Salary Range: $90K - $113,000

Workplace Persona: Resident (in office 90-100%)

This position is eligible to participate in a company incentive program.

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.