ON SITE - NOT REMOTE - LONDON, OHIO.
Job Description
***Candidate Must be Local to Columbus,Ohio****
Help Desk Analyst 2/ HDA 2
ON SITE - NOT REMOTE - LONDON, OHIO.
Process and schedule for videoconference requests and manage other issues via telephone and email.
Video Support Specialist
Education:
Preferred Education: 4-year college degree
Years of Relevant Experience: 2 years
Key Skills:
- Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.
- Utilize Microsoft O365
- Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network
- Use professional written and oral communication
- Work successfully across multiple teams
- Provide analytical and troubleshooting support for video endpoints and fiber networks
- Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences
- Prefer experience with Polycom and Cisco infrastructure and endpoints
- Provide limited audio/video support for management off-site activities
- Maintain strict confidentiality for all videoconferencing activities
- Report operational and technical issues to managers.
Skill
Required / Desired
Actual years
Last years
Prefer experience with Polycom and Cisco infrastructure and endpoints
Highly desired
College degree
4
Utilize Microsoft Office 365
Required
Use professional written and oral communication
Required
Work successfully across multiple teams
Required
Job Type: Contract
Salary: $27.00 - $30.00 per hour
Experience level:
- 7 years
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Columbus, OH 43228: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: One location
Speak with the employer
+91 614-656-4545
Please Note :
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