Lena Health Advocate

Location: Remote, but you live in the Milwaukee Area
Job Type: Full Time

About Lena Health

One of the beautiful things about working at Lena is the connection that each Lena Health Advocate makes with their patients. Lena is reimagining every patient’s experience in navigating the healthcare system by making it simple and empathetic for each individual. Lena’s Health Advocates are the company’s most important assets, driving a unique patient experience that improves health and access to care.

Lena follows a “remote-first” philosophy, with our team members distributed across the nation in states such as Texas, New York, Hawaii, and beyond.

The Role of a Lena Health Advocate

Lena Health Advocates are remote personal assistants to seniors who provide navigation support through SMS text and over the phone. Our Lena Advocates work with a patient population of a Hospital Health System or Primary Care Clinic to drive patient engagement and patient support. Lena Advocates proactively handle the navigation needs of patients as they arise, such as scheduling their appointments or finding providers. Lena Advocates are problem solvers for patients and are passionate about creating a “wow” experience with each interaction.

Your responsibilities as a Health Advocate include:

• Communicating with patients over the phone or through SMS text
• Responding to patient outreach within 15 minutes
• Solving navigation problems for patients by navigating the healthcare system, health plan, and community resources on their behalf
• Coordinate with the client’s clinical care team to solve patient needs
• Work with the leadership and technology team to create the best patient experience and technology in healthcare

Qualifications & Necessities

• Bachelor’s degree + previous customer service experience (call support, counseling, coaching, billing support, etc.)
• You Have Empathy: ability to express compassion for others’ challenging experiences
• Excellence Mindset: desire to find the best way to do things and uncover best practices
• Flexible and Adaptable: you’re not afraid to make changes and try new things in efforts to improve
• Excited About Technology: you want to use technology to be more effective and contribute towards the next frontier of healthcare innovation
• Strict with Quality: you’re organized and care about the quality of the work you put forth
• Strict with Deadlines: you take your commitment to timelines seriously and you’re disappointed when you miss promises to your colleagues.
• Access to reliable high speed internet and a computer

Preferred Experience

• Previous experience in social services, case management, CDHP, Medicare, wellness counseling/coaching, or chronic disease management
• Previous experience as a resident coordinator, case manager, medical assistant, clinic front office receptionist
• Knowledge of medical terminology
• Experience working in a startup environment

Application Requirements

Please submit a resume and complete all Indeed Skills Assessments.

ONLY applications with a Phone Interview Assessment submitted will be reviewed.

Our Commitment to Equal Opportunity

Lena is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity. Background investigations are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Language:

• Spanish (Preferred)

Work Location: Remote

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