Are you interested in joining a company that is the recipient of the Top Work Places Award, develops their employees, fosters inclusion and values diversity, has sustained unparalleled growth opening (1.7 Billion in annual revenues), and is actively hiring across the US? If so, read below.

Compensation: This is a non-exempt, hourly role. Hourly rates start at $21.00+/hr, plus Over Time (paid at 1.5x), plus Bonuses. Annual pay for new hires generally ranges between $49,400 and $59,900 or more, depending on experience, overtime hours worked, and bonuses.

Shift: 1st Shift - Mon-Fri 7-5, Every other Sat

Benefits:

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability;
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.

Summary:

The Hardware Technician under general direction provides first-level support to end users, as well as hands-on desktop repairs, upgrades, and maintenance of systems. The Technician is responsible for assisting staff in Corporate Office and remote locations with technical support of desktop computers, maintaining, analyzing, troubleshooting, and repairing computer systems and computer peripherals. Documents, maintains, upgrades, or replaces hardware and software systems. Responsible for supporting laptops, desktops, printers, and applications in multi-operating system environments deployed throughout the company.

Responsibilities:

• Responsible for performing desktop/laptop repairs and upgrades as necessary.
• Connect remotely and work with users to walk them through the issue.
• Operating system and application upgrades, hardware upgrades or repairs, and installing new systems.
• Technical resource for help desk and PC support and troubleshooting of complex system problems.
• Provide assistance with the creation of new accounts and editing/termination of an existing account, distribution lists, resetting passwords, etc.
• Help resolve desktop hardware and software issues
• Network administration: address assignment,
• Respond to support issues via phone, e-mail, and virtual log in
• Determine escalation points for specific issues
• Support other office technology, such as televisions, projectors, video conference equipment, etc.
• The main point of contact for help with Tablet and iPad issues (i.e. repairs and hardware changes)
• Participate in developing procedures and suggest improvements to existing procedures
• Troubleshooting mobile devices and tablets
• Respond to requests for assistance in person, over the phone, via email, and through an internal trouble ticket system.
• Perform additional duties as required and or requested.

Requirements:

• High School Education Required.
• College Coursework Preferred.
• 2+ years of experience in a similar role
• Good understanding of TCP/IP Networking and VPN
• Good working knowledge of common office equipment, printers, faxes, projectors, and televisions
• Experience using MS Office Suite of programs
• In-depth understanding of the following: Active Directory domain administration, Windows 10, Remote Desktop, Office 2011/2013, Smartphone and iPad device configuration and administration
• Phone System Administration (Phone System Programming, Support Hardware)
• Good oral and written English language communication skills
• Quick learner, strong/effective problem solver

This role has the following physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk.

The employee must occasionally lift, pull and move up to 50 pounds. Specific vision abilities required by this job include close vision.

About MSI:

Founded in 1975, MSI is the leading supplier of Premium Surfaces including flooring, countertops, decorative mosaics, wall tile, and hardscaping products. MSI’s product offering includes an extensive selection of granite, marble, porcelain, ceramic, quartz, glass, quartzite, and other natural stone products headquartered in Orange, California. MSI also maintains distribution centers across the United States and Canada. MSI’s product line is imported from over 36 different countries on six continents bringing the very best products to the North American Market. The company maintains an inventory of over 125 million square feet of material.

Over the years, MSI has been the recipient of many prestigious awards including:

• Top 5 fastest growing companies - OC Business Journal
• Supplier Diversity Award - Home Depot
• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
• Top Workplaces Award winner multiple times - Top Workplaces
• MSI Founder named the Entrepreneur of the Year - Ernst and Young

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.

Employment may be contingent on successfully passing a background check and drug screen, in accordance with applicable law.

Indeed Hire and M S International, Inc are working together to find the best candidate for this job.

By applying, you agree to be contacted by our agent, Indeed Hire, and receive updates via text and phone about your application.

Job Type: Full-time

Pay: $49,400.00 - $59,900.00 per year

Application Question(s):

• Can you regularly commute to this location?
• What is the best phone number and email address to reach you regarding your job application?
• This is an hourly position paid at $21+/hr with overtime paid at 1.5x. Do you wish to continue?

Education:

• High school or equivalent (Required)

Experience:

• Hardware Technician: 2 years (Required)
• MS Office Suite of programs: 1 year (Preferred)
• Phone System Programming, Supporting Hardware: 1 year (Preferred)
• TCP/IP Networking and VPN: 1 year (Preferred)

Work Location: One location

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