We are looking for a Guest Service Representative to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Guest Service Representative? Guest Service Representative responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.

Responsibilities

· Provide excellent guest service experiences for clients throughout their stay

· Ensure clients are properly greeted upon their arrival

· Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

· Coordinate luggage collection and storage (if needed)

· Oversee check-in and check-out procedures, including reservations and financial transactions

· Promptly address guests’ requests

· Actively listen to and resolve complaints

· Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

· Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

· Inform clients of our hotel services, including breakfast and dining options

· Promote all hotel amenities, conveniences and programs offered

· Liaise with Housekeepers and Engineering Staff to provide an overall comfortable guest experience

· Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings

· Recommend local tourist spots, including places to dine, shop and sight-see

· Establish friendly relationships with regular hotel clients

Skills

· Proficiency in English; knowledge of other languages is a plus

· Customer service drive with outstanding communication and active listening skills

· Excellent problem-solving and multitasking skills

· LAbility to work flexible hours

· Strong sense of responsibility and a professional presentation

Job Type: Part-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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