Company Description

Competitive wage! Flexible Schedule! Generous Store Discount! Now Offering ON DEMAND PAY! Work for a Purpose!

Full Time Benefits- Medical, Dental, and Vision Insurance. Short-term disability and life insurance. Paid Time Off and Holidays. 401 K with company match. Store discount.

At Goodwill we believe in giving a hand up, not a handout — a saying coined by Goodwill’s founder, the Rev. Edgar J. Helms.

Marion Goodwill Industries, Founded in 1977, is based in Marion, Ohio. The agency employs over 300 people and serves 5 counties in Ohio: Marion, Delaware, Union, Crawford & Morrow. We operate 9 retail stores and a shopgoodwill.com location.

Each year, Goodwill:

• Keeps over 4 Million Pounds of clothing and textiles out of landfills!
• Recycles over 200 Tons of Books and over 20,000 Pounds of things like Shoes, Purses and Belts Each Year!
• serves over 4,000 individuals through our missions and services!

Goodwill is more than just a chain of well-known retail stores. its a tradition of donating, recycling, hope and growth through community involvement and helping people with barriers to employment to gain independence! Join our team in building lives that work!

Job Description

Essential Job Functions

• Seeks process improvement through numerous resources.
• Demonstrates approachability and openness.
• Applies creative problem-solving to address business needs and issues.
• Fosters collaboration.
• Provides clear, concise information to others in verbal, written, electronic, and other communication formats for public and organizational consumption.
• Maintains openness to others’ ideas and makes decisions based upon experience, data, facts and reasoned judgment.
• Makes sound decisions based on evaluation of available information

Customer Service:

• Demonstrate outstanding customer service, able to show customer respect at all times, and settling for nothing less than excellence while performing daily responsibilities.
• Observe the 10-foot rule, which ensures every customer encountered at this distance is aided in a polite and serviceable manner.
• Greet all customers with a pleasant, warm greeting and smile as they enter the building, call on the phone or email, answering the customers questions and thanking all customers as you complete the conversation.
• Demonstrate a professional, presentable appearance, including visible presence of the issued nametag according to Marion Goodwill dress code.
• Maintain a positive, team-oriented relationship with peers and supervisors.
• Assist in developing and maintaining store appearance, ensuring a clean, organized and safe environment.
• Responsible for maintaining open communication between store personnel and management.
• Maintain confidentiality; ensure correct information goes only to the appropriate person(s).
• Assist in special events with the Operations Coordinator or Assistant.
• Present a positive public image for the betterment of the organization.
• Communicate with Operations Coordinator or Assistant before, during and at the end of shift.
• Ensure all employee and customer concerns are resolved in a timely manner.

Hiring and Team development:

• Understand and follow Shopgoodwill.com associate job description.
• Assist with recruiting and selecting future employees for Marion Goodwill.
• Assist with ensuring that the hiring process is in accordance with Hiring Procedures.
• Assist with receiving and reviewing hiring applications and verify minimum qualifications are met.
• Assist with development and coaching of employees to maximize their individual potential.
• Hold team accountable to the Marion Goodwill production standards
• Set goals with each employee with monthly, quarterly and yearly follow-up to ensure completion.
• Assist with evaluating employee’s performance on a daily, weekly, monthly and yearly basis.
• Lead and offer job duty guidance to personnel assigned.
• Ensure the training of employees is complete and accurate.
• Ensure ShopGoodwill.com associates assigned are productive with job responsibilities and/or locating a manager to update the daily task list.

Profitability:

• Assist Operations Coordinator and Assistant with operating a profitable Shopgoodwill.com website.
• Responsible for operating effective sorting, photography, posting, and shipping strategies, using procedural guidelines.
• Ensure that the location meets or exceeds daily goals in all areas.
• Responsible for ensuring corporate audit standards are met.
• Assist in accurately posting merchandise to the website (upload digital images, compose item descriptions, determine weight, set increment, proof finished posting, submit finished posting, store merchandise in designated holding area.
• Assist with the collection and organization of merchandise for posting. Examine merchandise and prepare it for digital imaging. Take digital pictures of merchandise.
• Ensure the processing shipments and documentation (access shipper, generate labels and required documentation, label packages, ship packages) are completed and on a schedule of no later than 3 days from payment.
• Ensure products are being pulled and/or recycled in a timely manner after the completion of the auction.

Scheduling and Administration:

• Attend meetings/trainings as scheduled and integrate information from training into store operations where applicable.
• Assist with ensuring payroll percentage is at or below budgeted payroll percentage.
• Perform administrative tasks, including: accurate daily/weekly/monthly reporting; check-in and close-out procedures, including cash and product management.
• Ensure record keeping is accurate, complete and forwarded to the proper location in a timely manner as required.
• Is aware of and follows all company policies and procedures as outlined in the Employee Handbook, Policies & Procedures, and ongoing training.
• Ensure that all assigned employees are in compliance with company policies and procedures.
• Receive and review all employee attendance with Operations Coordinator/Assistant. (Tardiness, absence, left early or arrived early.) Ensure appropriate actions are taken within a timely manner.
• Ensure store supply requisition and/or inventory are completed by specific due dates.
• May be required to temporarily assist in other locations.
• Ensure breaks and lunches are scheduled with Shopgoodwill.com associates are being taken on time.
• Ensure department team cleans, restocks supplies and maintains overall organization of department.
• Works as scheduled, being flexible when needed.

Safety and Loss prevention:

• Responsible for maintaining a safe workplace and complying with all state and federal safety and health regulations as well as company safety policy and procedures.
• Assess emergency situations and take action as the need indicates, reporting any such situation in writing and forwarding to the Safety Coordinator at the Corporate Office within 24 hours.
• Notify V.P. of Retail Operations or Retail Director of any property or physical injury by phone immediately.
• Provide constant surveillance of the sales floor and backroom for safety and loss prevention measures.
• Count and balance the petty cash in safe daily. Prepare daily bank deposits when needed.
• Responsible for proper use of all monitoring/security systems (cameras and alarms) and communicating

any questionable behavior to direct supervisor or other appropriate person.

• Ensure monthly safety inspections are completed and submitted on time.
• Ensure the training and execution all Consumer Product Safety Commission recalls.
• Ensure the safe handling and usage of rolling blue bins.
• Ensure the compliance with the Hazardous Communication Policy and Procedure (chemical labeling, Safety Data Sheets, and training).
• Ensure compliance of sanitizing and labeling of bedding, upholstered furniture, stuffed toys, and filling materials.

Perform all other duties as assigned by Supervisor.

Qualifications

Qualifications/Basic Job Requirements:

• Academic preparation preferably at high school level or GED.
• One year of retail or online sales experience preferred.
• Must be 18 years of age or older, have command of the English language sufficient to communicate with customers, co-workers, and supervisors.
• Must be able to physically sort, photograph, post and ship donated items.
• Must be able to stand for long periods of time, stoop, squat, bend and twist, reach for extended periods of time; push, pull, or lift up to 50 pounds in a safe manner.
• Must be able to pass alcohol/drug screening.
• Criminal background check required.
• First Aid CPR Certified if assigned by Safety Coordinator (training provided)
• Must maintain a valid driver’s license, adequate personal liability insurance, and a driving record acceptable to Goodwill’s insurance provider.

Job Competencies:

Relationship Management- The ability to manage interactions to provide service and to support the organization. This to include: Business Networking Expertise, Visibility, Customer Service, Advocacy, Creditability, Community Relations, Teamwork, Proactivity, Responsiveness

Consultation- The ability to provide guidance to organizational stakeholders. This to include: Project Management, Analytic Reasoning, Problem-solving, Inquisitiveness, Creativity and Innovation, Flexibility, Time Management

Leadership and Navigation- The ability to direct and contribute to initiatives and processes within the organization. This to include: Transformational and Functional Leadership, Results and Goal Oriented, Mission Driven, Change Management, Consensus Builder

Communication- The ability to effectively exchange information with stakeholders. This to include: Verbal, Written, and Presentation Communication Skills, Persuasion, Diplomacy, Perceptual Objectivity, Active Listening, Effective Timely Feedback, Facilitation Skills, Meeting Effectiveness, Social Technology and Social Media Savvy, Public Relations

Cultural Effectiveness- The ability to value and consider the perspectives and backgrounds of all parties. This to include: Diversity Perspective, Openness to Various Perceptiveness, Empathy, Openness to Experience, Tolerance for Ambiguity, Adaptability, Cultural Awareness and Respect

Ethical Practices- The ability to integrate core values, integrity, and accountability throughout all organizational and business practices. This to include: Rapport Building, Trust Building, Professionalism, Creditability, Personal and Professional Courage, Personal, Professional and Behavioral Integrity

Critical Evaluation- The ability to interpret information to make business decisions and recommendations. This to include: Measurement and Assessment Skills, Objectivity, Problem Solving, Critical Thinking, Curiosity and Inquisitiveness, Research Methodology, Decision-making, Knowledge Management

Business Acumen- The ability to understand and apply information to contribute to the organization’s strategic plan. This to include: Strategic Agility, Business Knowledge, Systems Thinking, Economic Awareness, Effective Administration, Departmental and

Company Business Knowledge

Physical/Emotional Demands:

• Must be able to physically sort/hang/display retail items.
• Must be able to stand for long periods of time, stoop, squat, bend and twist, reach for extended periods of time; push, pull, or lift up to 50 pounds in a safe manner.
• Emotional: Can be high stress. Regular need for communication and social interaction with others. May require prioritization in a fast-paced environment.

Additional information

Respond to this posting with your resume or visit us in person at 1135 Columbus Pike, Delaware, OH to fill out an application and speak to a Manager on duty or reply to this posting.

Visit www.mariongoodwill.org for a complete job description, application and more information.