Join the IVX Health team and redefine the care experience for patients nationwide! We are currently seeking a FULL TIME (on-site) Medical Assistant to join our team in East Memphis center in the West TN market!

Ideally, we are seeking candidates with flexible FULL TIME availability Mondays - Fridays.

ABOUT US
IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis and other complex chronic conditions. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

ABOUT THE ROLE
Our Medical Assistants are integral members of the clinical team, working closing with both the front desk operations team, registered nurses, and nurse practitioners to ensure that we provide the world class patient care. Providing a personal touch, we look to them to prepare patients for their biological infusion and injection therapies by reviewing charts, taking patient histories, vital signs, and generally support both the administrative and clinical functions in a center.

RESPONSIBILITIES

• Serve patients by scheduling their infusion visits, maintaining EMR records, accounts and greeting them for their appointment
• Keep patient appointments on schedule by validating eligibility, initiating and following up on prior authorizations, and notifying nurses of patient arrival
• Comfort patients by anticipating their needs, answering their questions, maintaining a clean and organized reception area, and maintaining inventory of basic supplies.
• Ensure availability of treatment information by receiving, filing and retrieving patient records and mail quickly and completely
• Maintain patient accounts by obtaining, recording, and updating insurance and personal financial information
• Protect patient rights by maintaining confidentiality of personal and financial information
• Maintain operations by following processes, procedures and reporting necessary changes
• Accept deliveries and route them to appropriate departments.
• Answer incoming calls.
• Contribute to team effort by accomplishing related tasks as needed
• Prepare rooms for infusions or injections
• Restock supplies as needed
• From time to time, based on certification/license scope of practice
• May provide intake upon arrival to include taking vitals, medical reconciliation and health history
• Review charts and reach out to providers as needed to verify or validate patient orders
• Work at multiple facilities within the market as needed

BENEFITS + PERKS

• Flexible work schedule that promotes a positive work-life balance
• 401(k) program with company-match
• Comprehensive Health, Dental, and Vision Insurance plans
• Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance
• Voluntary Short-Term and Long-Term Disability Insurance
• Company-Paid Life/AD&D Insurance
• Tuition Reimbursement Program
• CEU Library
• Charitable Giving Match and Volunteer PTO Program
• Employee Referral Bonus Program
• True Patient Care - IVX Health has a 3:1 patient-clinician ratio

COMPETENCIES

• Ability to multi-task and work across the organization
• Excellent communication and interpersonal skills
• Strong analytical thinking and problem-solving skills
• Enjoys interacting with patients, nurses, and other healthcare professionals
• Demonstrate a commitment to improving the quality of patient care
• Ability to communicate effectively with patients and other medical staff
• Strong leadership skills, self-confidence, and ability to remain calm in stressful situations
• Excellent analytical and critical thinking skills
• Exceptional active listening skills
• Proficiency with standard office software applications (Microsoft Outlook, Office, Teams®)

REQUIRED EDUCATION & EXPERIENCE

• Certified Medical Assistant obtained within 3 Months (90 days) of hire date or job transfer date
• Credentialing body must require:
  • 1) examination to obtain credential and
  • 2) continuing education to maintain certification; approved credentialing bodies include, but may not be limited to: AMT, NHA, NCCT, NAHP and AAMA
• Graduate of an accredited school of Medical Assisting or completion of an approved program (BOTP) is required
• BLS Provider credentialed from the American Heart Association (AHA) obtained prior to hire date or job transfer date require
• 2-3 years of clerical/administrative experience, preferably in a healthcare/medical setting
• High school diploma or GED required

EEO STATEMENT
IVX Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. IVX Health makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. IVX Health wants to have the best available people in every job. Therefore, IVX Health does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.