Front Office Staff, Johnson City 8-5pm Job at Watauga Orthopaedics PLC
Job Title: Front Office Staff
Facility: Watauga Orthopaedics
Location: Johnson City, TN Office Location
Job Type: Full-Time Monday - Friday 8am-5pm
Date Posted: 1/4/2023
At Watauga Orthopaedics, our mission is to ensure our patients receive excellent care with a convenient, cooperative, and cost-effective atmosphere by providing experienced and efficient orthopaedic and surgical expertise. We are looking for a reliable, positive person to join our team as a Front Office Staff employee in our Johnson City location, day shift (40 hour week) and will also be the back-up for the PT Front Office.
Position Summary
The duty of the Front Office Staff is to provide exceptional customer service by ensuring a positive patient experience for new and seasoned patients alike. This may include but is not limited to:
- Registering and/or updating patient registrations completely and accurately.
- Checking-in and checking-out patients.
- Making return appointments.
- Ensuring all check-in paperwork is completed and scanned into the EMR system in a timely manner.
- Verifying insurance eligibility and updating insurance.
- Collecting any copay or coinsurance due at time of service.
- Keeping cash box balanced, and turning in TOS money at the end of a shift.
- Maintaining confidentiality of patient information.
- Answering phones.
- May be asked to rotate between our Bristol, Kingsport, and Johnson City locations as needed
- Other duties as assigned
Qualifications
- High school diploma or equivalent or higher education.
- Computer proficiency with Windows and Outlook experience.
- Good decision-making, communication, and organizational skills.
- Must be able to work independently.
- Must be able to multi-task and be flexible to accommodate the needs of their department due to the ever changing healthcare field.
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Required)
Work Location: One location
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