Front Desk Supervisor Job at IHP Hospitality
The Hotel Supervisor primarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Provides technical support to front desk and housekeeping staff when needed.
The front desk supervisor will act as a role model, sharing expertise and knowledge while
continually inspiring the front desk associates. Is responsible for ensuring hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements. Monitors Night Audit function to ensure hotel ledgers are balanced. In addition the front desk supervisor will ensure that all guests are satisfied when complaints arise. Guest Service is the number one focus in this role.
Requirements:
- Asocciates’s Degree in Business Admiration or 3 years extensive experience in a similar business environment.
- 1-2 years of experience in a similar position
- Commitment to quality service
- Computer skills.
- Leadership skills
- Excellent organizational skills.
- Professional communication skills, oral and written.
- Negotiations skills a must.
- Ability to work in a high-energy and demanding environment.
- Organization and leadership skills.
- Demonstrates strong leadership skills and is a team player.
- Works well under pressure.
- Can effectively solve problems.
- Able to take direction.
- Willing to work both AM, PM shifts and work on weekends
We will like to meet you! Please apply here: https://secure.entertimeonline.com/ta/INPIHP.careers?CareersSearch
Tipo de puesto: Tiempo completo
Salario: $10.00 la hora
Consideraciones ante el COVID-19:
Todos nuestros empleados y futuros empleados deben estar usando mascarillas quirurjicas /N95. De uested poseer las vacunas contra el COVID-19, favor de indicarlo el día de la entrevista.
Lugar de trabajo: Una ubicación
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