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Front Desk Receptionist Job at Orthodontic Experts Ltd

Orthodontic Experts Ltd Hillside, IL 60162

Orthodontic Experts is a successful and fun orthodontic practice with 24 locations that service Illinois, Wisconsin and Indiana. This year we are on track to open additional offices and we are looking for the best of the best to join our team!

We are currently hiring for a Front Desk Receptionist for our Hales Corners clinic. The job responsibilities include, but are not limited to the following:

  • Overlook the cleanliness and maintenance of the front waiting area
  • Employee should maintain a high level of professionalism
  • Answer all phone calls
  • Listen and return all voicemails left in front office phones.
  • Check-in new and existing patients and let the clinical staff know that the patient has arrived
  • Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)
  • Check out patients (collect payments, make next appointment)
  • Handle questions and provide information to walk-in patients.
  • (This can include discussing the type of insurance the practice accepts, the treatment options available as well as the credentials.)
  • Maintain comm-log up to date with all necessary patient/parent communication information
  • Review the daily schedule of the clinic for any changes
  • Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
  • Review for Bonding approvals
  • Check if all bondings are Approved and Active with insurance (day before & day of the appointment)
  • Understand cancellation policy and reiterate it to patients
  • Print end of day reports. Check collected payments against the report and check all credit card transactions.
  • Responsible for regular office organization as well as daily cleaning and sanitization of the office area.
  • Travel Availability to Glendale Heights and Avondale.
  • Other Duties as assigned

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • On-the-job training
  • Paid time off
  • Paid training
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Ste. G04 Hillside, IL 60162: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • High school or equivalent (Required)

Experience:

  • Customer service: 1 year (Required)

Language:

  • Spanish (Required)

Willingness to travel:

  • 50% (Required)

Work Location: One location




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