Front Desk/Customer Service Job at Elements Massage - South Barrington
Elements Massage - South Barrington South Barrington, IL 60010
Do you want to work in a job where you can help change clients' lives?
Elements Massage of South Barrington is looking for an engaging, fearless, outgoing personality to lead the sales and customer service of potential clients and current members. Our business is built on Wellness Program sales and we award our team when we meet our objectives.
Responsibilities and Duties:
Elements Massage of South Barrington is looking for a Front Desk/ Sales / Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio.
- Informing all clients about the benefits of the Elements Massage Wellness Program, a no hassle membership plan
- Following our proven sales process to enroll clients into the Elements Massage Wellness Program
- Being the first and final face of hospitality, whether on the phone or in the studio
- Ensuring the client appointment paperwork and payment process is brief, painless and accurate
- Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world
Qualifications and skills:
Skills:
- Ability to follow our proven sales process to sell the monthly Elements Massage Wellness Program and build customer loyalty
- The right candidate must like talking, but more important, love listening to all new clients, established clients and perspective clients
- The right candidate can turn every incident of client criticism to a story of great customer service
Qualifications:
- Prior retail sales experience preferred; selling memberships or services in-person to potential clients
- Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution
- Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs
- Driven to create the best work environment for the employees and the best experiences for the client
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
- Commission pay
Work Location: In person
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