Front Desk Coordinator

Job Description

Location: Nashville, TN

Department: Account Services

Summary:

The Front Desk Coordinator is primarily responsible for the management, prioritization, and release of medical records and imaging records via mail or courier service. This role is also responsible for management and distribution of incoming record requests received through online submission, email, and fax.

Primary Responsibilities:

• Assisting with patient walk-ins.
• Effectively manage all mail outs within MediCopy’s CarePortal to ensure efficient releases of information.
• Ensure recipient information is accurate and complete on each mailout to be released.
• Release medical records/imaging/forms in the appropriate medium (paper or electronic) based on MediCopy’s policies/procedures and/or requester’s preference.
• Coordinate with courier services to schedule pickup of packages, when applicable.
• Coordinate with notaries for certifications prior to release, when applicable.
• Manage and distribute incoming records requests received through email/online submission, as well as MediCopy’s main fax line.
• Provide accurate and timely status updates to requesters inquiring through email or by phone.
• Provide assistance to patient/requester walk-ins, and coordinate with Account Managers as needed to handle any necessary STAT requests or questions.
• Pull and/or burn imaging records to CD/DVD for release via mail or patient pickup.
• Monitor office supply inventory, and request additional supplies when needed.
• Escalate issues and/or errors found to department leaders as necessary.

Skills/Qualifications:

• Strong organizational, time management, networking, and excellent verbal and written communication skills
• Self-motivation, drive, and initiative
• Excellent customer service skills including but not limited to empathy, compassion, promptness, eagerness to expedite and get the job done
• An outgoing and confident approach
• Confidentiality and discretion is required
• Ability to work effectively and professionally with employees at all levels of an organization
• The ability to understand and present health information data while remaining HIPAA compliant
• The flexibility to adapt to frequent changes in the industry and office

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Please read the position, its location and before submitting, compare what's required for the job to what experience you bring to it.

Please do not submit more than one resume or submit multiple times. We will determine if what you submit meets the standards of the position we are recruiting and forward your resume accordingly.

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