Front Desk Agent Job at TownePlace Suites By Marriott Streetsboro
TownePlace Suites By Marriott Streetsboro Streetsboro, OH 44241
From $15 an hour
Job Title: Hotel Front Desk Associate
The TownePlace Suites is looking for a part-time or Full Time AM & PM SHIFT front desk associate.
shifts must be Available:
7AM - 3PM & 3PM-11PM
General Summary:
Responsible for providing superior service to guests, in accordance with the rules, regulations, policies, and procedures set forth by the company.
Principal Duties and Responsibilities:
- Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.
- Responsible for registering all guests, obtaining pertinent information, and ensuring proper credit is established.
- Respond to requests from guests for assistance and information about the local area.
- Sell rooms to “walk-in” customers.
- Routinely enter or change reservation information on the computer system.
- Post charges and payments to guest accounts, as needed.
- Make necessary corrections to guest accounts.
- Communicate with the housekeeping department about room status/availability.
- Deliver requested items to guests, as needed, including incoming faxes, mail etc.
- Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner.
- Operate hotel switchboard or PBX.
- Clean and maintain the front desk area.
- Maintain daily logs (including communication).
- Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments.
- Pre-block rooms for incoming guests, especially those with special requests or VIP considerations, while following appropriate brand frequent stay programs.
- Maintain a current room status report.
- Perform additional assignments as required.
Relationships: Reports to Front Desk Lead. Works closely with guests and the managerial staff.
Work Remotely
- No
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Paid time off
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekend availability
COVID-19 considerations:
All associates are required to wear masks.
Education:
- High school or equivalent (Preferred)
Work Location: In person
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