Front Desk Agent Job at The Wigwam
The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. Minority/Female/Disability/Veteran
The Wigwam has celebrated over a century of service as Phoenix’s most historic resort established in 1918. We are currently seeking a Front Desk Agent to join our team in curating incredible, long-lasting memories with our guests and our team members…to continue to build upon our history and our legacy.
We are WIGWAM!
We are…
World-class
Individuals
Generating
Warm
Authentic
Memories
We believe in a true Culture of CARE. That means we focus on caring for our employees, our guests and our community.
By joining The Wigwam you are also becoming part of the Pyramid Global Hospitality family of hotels. We have over 270 hotels worldwide and growing, including six hotels and resorts in the Phoenix area alone. In fact, we are proud to say that we were recently recognized as 2021 Hotel of the Year by Pyramid Global Hospitality!
Over a quarter of our employees have been making history with us for 10 years or more! Come join our winning team and make a little history of your own!
We offer our employees the following amazing benefits:
- Quarterly bonus program
- One of the most comprehensive and affordable employee benefits/insurance programs in the hospitality industry
- Company paid life insurance
- Company paid long term disability insurance
- 401K with employer match
- Paid Time Off
- Free parking
- Free meals
- TRP incentive program
- Tuition Reimbursement
- Employee discounts on Golf, Tennis, Spa, Restaurants and Hotel Rooms around the world!
Register guests into the computer, verifying reservation, address, and credit information. Accept payment for guests’ accounts both at the time of registration and at checkout. Process payments for guests upon departure.- Manage daily paperwork, including but not limited to preparing for guest arrivals, managing their credit, and ensuring accuracy of registered guest information.
- Handle guest concerns, alerting the proper departments of guest needs. Follow up with the guest and ensure satisfaction.
- Maintain a house bank and make a deposit and accurate report of receipts daily
- Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.
Experience:
Availability: Open availability
Other:
The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA
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