Experienced Hotel Front Desk Clerk
THE HAMPTON INN AND COURTYARD BY MARRIOTT located in Cocoa Beach, Florida is currently seeking experienced Front Desk Agents.

The Front Desk Agent greets and welcomes guests to the establishment and makes them feel comfortable in their environment.

*Essential Functions
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Recognizes and greets the guest upon entry into the lobby or on the telephone.
• Assigns rooms and keys.
• Maintains room availability.
• Collects and distributes messages for guests.
• Prepares bills and collects payment for visits.
• Assists in solving billing discrepancies.
• Answers inquiries regarding hotel area and services.
• Secures patrons’ valuables in the safe.
• Provides security for guests and the property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card guidelines and reporting suspicious activity by guests or others.
• Makes restaurant, transportation, entertainment reservations and arranges for taxi or shuttle services as required.
• Maintains hotel records.

Competencies Stress Management/Composure.

• Teamwork Oriented.
• Guest Focus.

* Time Management.*Supervisory Responsibility*This position has no supervisory responsibilities.*Work Environment*This job operates in a professional office environment, public and non-public spaces including guest rooms. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work area may occasionally be noisy.*Physical Demands

*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 25 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.*Position Type*This is a full-time Non-Exempt*Travel*No travel is expected for this position.

*EEOE Statement
*This company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements.

*Other Duties
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Types: Full-time, Part-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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