Position Title: Finance Admin

POSITION SUMMARY

Provide customer assistance and support for internal and external customers. Act as the primary contact point for customers/dealers/vendors/internal & field employees having questions or issues involving invoicing, payments, or other finance related questions, as well as, assist with administrative duties for the finance department.

ESSENTIAL FUNCTIONS

• Provide superior customer service. Greet customers warmly and ascertain problem or reason for calling. Act as the company gatekeeper.
• Resolve phone calls/email/mail inquiries from customers, vendors and employees in regard to invoicing, sales tax, prescriptions, refunds, discounts, coupons, payments and other finance related issues.
• Resolve customer and vendor finance related complaints via phone, email and mail.
• Process credit card and check payment information and update other pertinent contact information such as addresses and phone numbers.
• Accurately document all customer contacts and outcomes in AGS.
• Oversee the Accounts Receivable email account. Answering/forwarding email inquiries.
• Review paperwork received from the field, check AGS for the images, upload and or file. .
• Verify prescriptions received by email & mail are uploaded to AGS and SAP.  Assist in the cancellation process for refunds.
• Observes all health/safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

SKILLS

• Must be computer savvy using applications Microsoft Office and Windows PC.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to accurately interpret and understand written and oral instructions.
• Ability to deal with problems involving several concrete variables in standardized situations.

ATTRIBUTES

• Capacity for listening, dealing with confrontation, and overcoming objections.
• Should possess good reading skills and have a clear speaking voice
• Customer-centric mentality
• Excellent verbal and written communication skills
• Works with the team; contributes to positive team environment
• Approaches others in a tactful manner; Reacts well under pressure; Accepts and adapts to frequent change
• Works with integrity and ethically; supports organization’s culture, goals, and values
• Adheres to work schedule

EDUCATION / EXPERIENCE High School Diploma required; college degree or credits preferred. Four to Six years of billing and accounts receivable experience.

PHYSICAL REQUIREMENTS

Must occasionally lift and/or move up to 10 pounds. Regularly required to sit, talk, or listen; occasionally required to stand. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Accounts Receivable: 2 years (Preferred)

Work Location: One location

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