Position Specifics:

Department: Service

Reports to: Service Location Manager or Corporate Service Manager

Supervises: None

Purpose:

Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.

Responsibilities:

• Performs complex on-site diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products
• Participates in required Service EDUCATE Training programs
• Supports customer clinics
• Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
• May promote and sell dealer service programs directly to customers
• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
• Maintains current knowledge of John Deere and competitive products
• Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment
• Follows all safety rules and regulations in performing work assignments
• Completes all reports and forms required in conjunction with work assignments
• Accounts for all time and material used in performing assigned duties

Experience, Education, Skills and Knowledge:

• 4+ years of experience performing service repairs
• Outstanding interpersonal and customer service skills
• Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
• Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
• Ability to use Service Advisor and basic computer functions
• Ability to operate vehicles and equipment used for diagnostic purposes
• Ability to lift at least 75 lbs. repeatedly
• Advanced or Master Service Technician certification preferred
• High School Diploma or equivalent experience required; Associates degree preferred
• Valid drivers license required; CDL (Commercial Drivers License) preferred
• Fork lift license preferred

Company Benefits and Perks:

We offer a robust benefit package including flexible work hours and family-friendly benefits to all our full-time employees.

• Our comprehensive insurance benefits package includes:
  • Medical, dental, vision, and life insurance, including AD&D
  • 401(k) with an employer match
  • Employer paid Short Term Disability policy
  • Employer funded HSA account
• Paid time off:
  • Vacation
  • Sick time
  • Company paid holidays
  • Bereavement
  • Jury duty
• Incentive pay
• Deere Employees Credit Union
• Training through John Deere University
• Tuition reimbursement with Sunshine approved Universities
• Career growth
• Great corporate team to work with

About the Company:

With over 80 years of combined experience and knowledge in supporting the Agricultural and Turf Care industry in Southern Louisiana and Southern Mississippi, Sunshine Quality Solutions provides optimized parts and service support, volume pricing on equipment, and a robust equipment inventory. Now with 17 locations across southeast Louisiana, Sunshine offers numerous career growth opportunities from entry level positions all the way up to senior management positions. Come and join Sunshine’s welcoming company culture, where our mission is to improve the quality of life for our employees and customers who take pride in being linked to the land.