JOB TITLE: Field Service Technician

FLSA STATUS: Non-Exempt

HOURS: Full Time (30+ hours per week)

COMPANY OVERVIEW

Vesta Property Services provides property management and related services to developers of planned unit communities and residential associations. Headquartered in Jacksonville, Florida, Vesta offices are strategically located throughout the Sunshine State. Vesta employs over 1,000 trained and educated professionals providing a wide spectrum of services to residents of more than 300,000 homes in over 300 communities.

SUMMARY

The Field Service Technician shall be responsible for satisfying the customers definition of value by providing the after the sale support to assure the customers of quality performance by our products and shall perform the necessary tasks to maintain the requisite level of such support. This position will specialize in serving our clients with full scope expertise on gate access systems and video surveillance equipment.

RESPONSIBILITIES AND DUTIES include the following:

• Installation at the customers locations
• Repair service for all emergency, warranty and/or service contract trouble work orders, both in the field and at the shop.
• Service contract inspections
• Assist in the maintenance of the company parts and materials stock and maintain such personal parts and materials stock as may be necessary to the performance of the assigned tasks
• The Field Service Technician is responsible for the ongoing link between the company and its installed customer base and must strive to maintain current and accurate communications with these customers;
• The Field Service Technician is responsible for maintaining communications with the General manager as well as the other managers, fellow Field Service Technicians and clerical staff.

COMPETENCIES:

• Mechanical skills.
• Thoroughness.
• Time Management.
• Customer Focused.

SUPERVISORY RESPONSIBILITY:

This position has no supervisory responsibilities and reports to the Field Service Manager

WORK ENVIRONMENT:

While performing the duties of this job, the employee is exposed to the elements throughout the year. Indoor work will be performed during extreme weather conditions.

PHYSICAL DEMANDS:

The employee is frequently required to stand; walk; and reach. Lift, climb ladders and work overhead.

.

TRAVEL:

Travel is expected. Must be able to travel and stay overnight when needed.

QUALIFICATIONS:

• High school diploma or GED.
• Prior electrical and general maintenance skills preferred
• Valid Drivers License
• Ability to work with hand and power tools

BENEFITS:

One of the many advantages of working at Vesta Property Services and its family of companies are the great benefits that we offer to you and your eligible dependents. We offer benefits that foster the health and well-being of you and your family such as medical, dental and vision coverage along with programs to enhance your financial security such as disability, life insurance and a 401 (k) retirement plan just to name a few. Vesta benefits are offered to full-time employees (30+ hours per week).

AAP/EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DRUG FREE WORKPLACE

In compliance with the Drug-Free Workplace Act of 1988, Vesta Property Services has a longstanding commitment to provide a safe, quality-oriented and productive work environment consistent with the standards of the community in which the company operates. Alcohol and drug abuse poses a threat to the health and safety of Vesta Property Services employees and to the security of the company's equipment and facilities. For these reasons, Vesta Property Services is committed to the elimination of drug and alcohol use and abuse in the workplace.

OTHER DUTIES MAY BE ASSIGNED

The above statements reflect the general information considered necessary to descript the principle functions of the job and should not construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

SUMMARY

The Field Service Technician shall be responsible for satisfying the customer’s definition of value by providing the after the sale support to assure the customers of quality performance by our products and shall perform the necessary tasks to maintain the requisite level of such support. This position will specialize in serving our clients with full scope expertise on gate access systems and video surveillance equipment.

RESPONSIBILITIES AND DUTIES include the following:

• Installation at the customers’ locations
• Repair service for all emergency, warranty and/or service contract trouble work orders, both in the field and at the shop.
• Service contract inspections
• Assist in the maintenance of the company parts and materials stock and maintain such personal parts and materials stock as may be necessary to the performance of the assigned tasks
• The Field Service Technician is responsible for the ongoing “link” between the company and its installed customer base and must strive to maintain current and accurate communications with these customers;
• The Field Service Technician is responsible for maintaining communications with the General manager as well as the other managers, fellow Field Service Technicians and clerical staff.

COMPETENCIES:

• Mechanical skills.
• Thoroughness.
• Time Management.
• Customer Focused.

SUPERVISORY RESPONSIBILITY:

This position has no supervisory responsibilities and reports to the Field Service Manager

WORK ENVIRONMENT:

While performing the duties of this job, the employee is exposed to the elements throughout the year. Indoor work will be performed during extreme weather conditions.

PHYSICAL DEMANDS:

The employee is frequently required to stand; walk; and reach. Lift, climb ladders and work overhead.

.

TRAVEL:

Travel is expected. Must be able to travel and stay overnight when needed.

QUALIFICATIONS:

• High school diploma or GED.
• Prior electrical and general maintenance skills preferred
• Valid Drivers License
• Ability to work with hand and power tools

BENEFITS:

One of the many advantages of working at Vesta Property Services and its family of companies are the great benefits that we offer to you and your eligible dependents. We offer benefits that foster the health and well-being of you and your family such as medical, dental and vision coverage along with programs to enhance your financial security such as disability, life insurance and a 401 (k) retirement plan just to name a few. Vesta benefits are offered to full-time employees (30+ hours per week).

AAP/EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DRUG FREE WORKPLACE

In compliance with the Drug-Free Workplace Act of 1988, Vesta Property Services has a longstanding commitment to provide a safe, quality-oriented and productive work environment consistent with the standards of the community in which the company operates. Alcohol and drug abuse poses a threat to the health and safety of Vesta Property Services employees and to the security of the company's equipment and facilities. For these reasons, Vesta Property Services is committed to the elimination of drug and alcohol use and abuse in the workplace.

OTHER DUTIES MAY BE ASSIGNED

The above statements reflect the general information considered necessary to descript the principle functions of the job and should not construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.