Field Service Technician

Stratasys is a world leader in 3D printing!

Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world’s leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.

The Field Service Technician is responsible for timely resolution and escalation of employee incidents and requests. This position requires top-notch internal customer-support service, with exceptional communication and customer relationship skills. This role will provide in person and remote field service support to technical and non-technical employees, supporting a variety of desktop, laptop, and mobile based devices This rolw will also assist with 3D printer support.

What you will be doing:

• Execute the process around the client equipment support. (Workstations, Laptops, Printers, tablets, mobile devices…)
• Deployment and operation of management tools to enable automation in deploying new equipment, upgrading and patching existing equipment.
• Standardize equipment and SW in the organization - client image (PC, Laptop), printers, mobile phones, support BYOD programs as needed.
• Manage the client equipment lifecycle (Purchase, build, deliver, upgrade, retire), set the standards and monitor compliance.
• Deploy and manage printing / scanning solutions.
• Manage client security (patching of clients, define rights on machines, make sure antivirus and FW are operational on clients)
• Asset management of client related equipment
• Primary interface with a location, business unit, or region.
• Implement and maintain Security Standards along with standard operational processes.
• Assure that service requests and incidents are delivered per SLA and OLA expectations.

Must have for this role:

• College degree, technical certifications, or equivalent experience required.
• Working knowledge of software and/or processes of security, databases, internet, project management, spreadsheet, and word processing.
• Working knowledge of Microsoft Windows XP, 7, 8.1 and 10 as well as Mac OS.
• 2-4 years’ experience with Microsoft Active Directory (Local and Azure), O365 and the Office suite.
• 2-4 years previous experience in a Field Service position or equivalent role.
• 2-4 years’ experience supporting network technology, including TCP/IP, firewall configuration, LAN & WAN technologies, and remote access technologies including VPN clients.

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Nice to have:

• Familiarity with Linux
• Familiarity with ServiceNow.

Travel required:10% local.

Physical/Environmental Requirements:

• Ability to lift and carry items weighing up to 50 lbs.

What you will be part of:

• Company Overview - https://www.stratasys.com/en/about-us/history/
• Our Culture and Values - https://www.stratasys.com/en/about-us/culture/
• Our Sustainability “3D Printing a Better Tomorrow” - https://www.stratasys.com/en/about-us/sustainability/
• Our Locations - https://www.stratasys.com/en/contact-us/office-locations/
• Check out our Video - https://www.youtube.com/watch?v=6wmDfmt2bNI

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.