FIELD SERVICE MANAGER
Novatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.

As we grow nationwide, we have a great opportunity for a FIELD SERVICE MANAGER supporting clients in the greater Nashville, TN area.

In this role, we are looking for client-focused, technically minded professionals that can be described as diligent, passionate, intuitive, big picture thinkers, optimistic, self-motivated, adaptive and collaborative.

Your Job:

• Assume all responsibility for company decisions in the eyes of the subordinates
• Insure every person on your team understands service expectations and details of their role and responsibilities
• Prepare monthly one on one meetings to review performance, make improvement plans and take disciplinary action when necessary
• Identify cost savings opportunities throughout the organization and make recommendations to Service Management for implementation
• Complete all required paperwork properly and timely.
• Keep digital files on all technicians, along with performance records.
• Daily/Weekly Service Reporting review and analysis: parts usage, mileage reporting, response time, daily call detail, TU call report, suspect service activity.
• Monthly review of territory integrity and workload per Technician per BEI
• Manage timecards of techs assigned to your team
• Perform audits when needed
• Monitor Tech time on calls and contact Techs as necessary
• Provide pre-sales and post-sales support as needed

You’re Good at:

• Time management and excellent organizational skills
• Clear and concise communication
• Organizing a team, supervising and training
• Great attention to detail
• Excellent leadership skills

You bring to Novatech:

• 5 years of experience servicing copiers and printers
• Previous management experience preferred
• An organized and detail-oriented nature
• A promotion of teamwork, customer service and positivity

Novatech, Inc. Offers:

• Market competitive salary based upon experience
• Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
• 401(k) plan with matching company contribution
• Generous policies for Paid Time Off, Volunteer Time Off, Parental Leave, Floating Holiday and Company-Paid Holidays
• $300 per year to contribute to achieving your personal wellness and fitness goals

Novatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status or any other characteristic protected under applicable law.

Job Type: Full-time

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