We are currently searching for a competitive leader to fill an Entry Level Customer Account Manager opening due to a new customer service and sales campaign we are launching. As the Entry Level Customer Account Manager, you will work closely alongside a Senior Manager to grasp client management procedures, implementation of customer service and sales techniques, and compliance standards. The objective of the Entry Level Customer Account Manager will be to increase the exposure for one of our accounts by providing exemplary customer service and sales support and leveraging innovative community outreach strategies.

Role Responsibilities for our Entry Level Customer Account Manager:

• Build a well-rounded skill set by working with current Customer Account Managers shadowing client meetings and conference calls, filling out daily and weekly performance evaluations, and assisting in new employee onboarding sessions
• Assist in the daily growth and development of the specified campaigns
• After completing the entry-level training, you will take part in training high-performing customer service and sales professionals
• Manage the day-to-day performance of the team members and deliver reviews to the Regional Director
• Think critically regarding all aspects related to client management and team development in order to develop performance improvement plans and streamline training procedures
• Work cross-functionally to resolve customer issues and ensure the integrity of the customer experience remains intact
• Embody company culture and maintain high team engagement

Preferred Qualifications to be our next Entry Level Customer Account Manager:

• 1-2 years in business, customer service, management, or hospitality type role is preferred though this is an entry-level position and full training is provided
• Experience in a client or consumer-facing role
• High-level communication skills - must be able to understand and effectively present ideas, solutions, and issues
• Possess a “roll your sleeves up” type mentality and execute deliverables within the team
• Proven history of initiative, self-motivation, and creativity
• Ability to work and manage relationships across multiple teams and departments, particularly sales, customer success, and HR
• Expertise with Google Suite and Microsoft Suite

Job Type: Full-time

Pay: $39,500.00 - $45,500.00 per year

Benefits:

• Paid training

Experience level:

• 1 year
• 2 years
• No experience needed
• Under 1 year

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Philadelphia, PA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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