End User Support Technician - Junior Job at Equifax
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
What you’ll do
Responsible for the provisioning of technology infrastructure and enabling services for the enterprise.
Ensure the design, build and run of our technology platforms deliver for both our external and internal customers in an efficient manner while appropriately managing associated risks.
Provide technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes).
Answer questions regarding system usage, systems status and downtime procedures that are typically located within a call center with escalations transitioning to on-site or remote-based support.
Collaborate with network services, software systems engineering and/or application development in order to restore service and/or identify problems.
What experience you need
Minimum of one year of experience in laptop support and provisioning of new systems.
Minimum of one year of experience in diagnosing and repairing computer systems.
Minimum of one year of Windows configuration administration experience.
Experience with macOS installation, troubleshooting, recovery.
IT Degree/Certification or equivalent experience required.
What could set you apart
Comfortable communicating with all levels via email and phone.
Knowledge of macOS MDM provisioning such as Jamf, MobileIron desirable.
Apple/Mac Certifications or the ability and desire to obtain them.
Have a strong sense of discretion and customer service.
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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