Emergency Support Coordinator (REMOTE)

Wayne, NJ (REMOTE)

Together we can make a difference

At Getinge we are dedicated and passionate about helping our customers save lives and ensure excellent care. We provide innovations for operating rooms, intensive-care units, sterilization departments and for life science companies and institutions. Our portfolio combines well-known product brands such as Maquet, Pulsion, Atrium, Lancer, and Data scope – just to name a few.

A career at Getinge will provide career opportunities that both inspire and challenge. Here, you can make a difference every day.

The Emergency Support Consultant supports Cardiac Assist product line customers and the field team through the Emergency Support Program (ESP). The external contacts for this position are Getinge customers, and communication with them is often of a consultative nature as well as in troubleshooting. The consultant uses approved company materials and an understanding of the clinical situations in which Getinge products interact with the customers’ patients to guide troubleshooting efforts to a satisfactory outcome.

The Ideal Candidate Will Be Responsible For:

• Communicating frequently with internal contacts from a wide variety of departments supporting the Cardiac Assist product line such as Sales, Service, Training, Marketing, and Quality.
• Responding to emergency calls from the Cardiac Assist clinical support service line.
• Conducting communications that may be confidential and sensitive in nature. Communications may require problem solving and involve sharing of information with various internal contacts.
• Assessing the needs of customers through appropriate questioning.
• Utilizing various communication methods as available to assess and troubleshoot.
• Providing information to assist customers based on guidelines, operator manual, and the approved Instructions For Use.
• Contacting the local sales and service contacts as necessary.
• Documenting customer contact summary in internal reporting system, and if applicable, through appropriate Quality reporting system(s).
• Ensures up-to-date knowledge and compliance with all environmental, safety and health policies.
• Informs management of any actual or potential hazards in work environment and recommend any improvements to reduce exposure.

The Ideal Candidate Must Have:

• A Bachelor's degree preferred or an equivalent combination of education and work experience.
• A minimum of 3 years of Critical Care or Cardiac Catheterization Lab and IABP (Intra- Aortic Balloon Pump) experience.
• Competency will be tested on a periodic basis and the employee must achieve a passing score.
• Ability to communicate effectively, both written and verbal, with all levels of employees and customers.
• Strong organizational and problem-solving skills are required in order to provide appropriate guidance to the customers as well as field personnel.
• Ability to use computer application programs such as word processing, database and spreadsheet.
• The ability to be flexible with rotating shift work.
• The ability to provide a professional atmosphere while answering support calls on the phone.
• This position requires the employees to have a high-speed reliable internet connection for access to company systems like Lotus Notes, GForce, Outlook, and Skype.
• This position requires the employee have a reliable cell signal and a fixed landline connection as a backup.
• The position requires occasional travel for training and competency evaluations.
• May work extended hours during peak business cycles
• Travel requirements approximately 10%

Excellent Opportunity to join an industry leader! Excellent Benefits!... Dental, Health, Vision, Life and 401(k) and more!

Salary range: $88,000-106,000 depending on location and experience

Interested candidates please send your resume.

Getinge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.

We look forward to receiving your application. If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application. We hope you will join us on our journey to become the world’s most desired medtech company.

INDLP

Job Type: Full-time

Pay: $88,000.00 - $106,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote

Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.