Eligibility Technician (Eligibility Technician) Call Center (2814-12) Job at Hamilton County, Ohio
Eligibility Technician (Eligibility Technician) Call Center (2814-12) Multiple Vacancies
Highly Competitive Employee
Benefits and Generous Paid Time Off
11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave. Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option. Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More!
DEADLINE TO APPLY:
Open Until Filled
WORK LOCATION: Job & Family Services Family and Adult Assistance 222 E. Central Parkway Cincinnati, Ohio 45202
WORK HOURS: Full Time - 80 hours biweekly (
Potential for Hybrid Remote Work Schedule)
STARTING SALARY: $18.74 per hour
NOTE:
Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document: "Offenses that May Disqualify Candidates for Employment." Convictions from this list may disqualify a candidate for employment with HCJFS.
JOB DUTIES (SUMMARY):
- Answers incoming calls; Handles public assistance inquiries and general contacts for the Agency; provides preliminary and specialized information regarding program criteria to internal and/or external consumers; resolves issues, questions or complaints; makes appropriate referrals if necessary; assists supervisor or others in determining solutions to problems, and with maintaining program data, records and contacts.
- Interviews applicants/recipients to determine their eligibility for public assistance (i.e., Ohio Works First, Food Stamps and Medicaid), through office, home visits, and/or collateral conferences; collects comprehensive and complete data and enters into computer system(s); computes budgets; verifies all documentation submitted to support request for assistance in accordance with program guidelines; approves or denies applications; explains to participants their rights, responsibilities, required actions, and other available services through completion of the Personal Responsibility Agreement and Plan; refers participants to other services within the agency and/or the community. Initiates sanctions as instructed by contracted work activity consortium personnel.
- Receives and investigates information concerning lost, stolen or undelivered assistance checks; prepares and maintains the case including changes in address, household composition, assistance and service needs, income and resources, and other changes that effect the eligibility and status of the Personal Responsibility Agreement and Plan; notifies participants of suspension, reduction, or termination of assistance and services; refers to investigation unit cases of suspected fraud or overpayment; prepares summaries for and attends hearings upon request; process corrections in cases identified as being in error; answers inquiries either by telephone or correspondence; completes data or computer matches; completes special assignments.
- Performs other related duties as assigned.
- Attends necessary training as required.
- Associate degree
- OR the equivalent of an associate degree (at least ninety-four (94) quarter credit hours or the equivalent in semester/trimester hours) with at least one three (3) hours course in each of the following: interviewing, office/information technology, basic mathematics, public relations, communications and nine (9) credit hours in English which must include basic grammar, writing skills and composition or two (2) years experience in public contact work involving interviewing and collecting, organizing, analyzing and interpreting complex data; or equivalent.
- All candidates must be able to demonstrate strong oral and written communication skills and strong interpersonal relations skills.
BACKGROUND CHECKS REQUIRED:
Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every ten years following, including but not limited to the following systems:
- State Automated Child Welfare Information System (SACWIS)
- State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
- Ohio Bureau of Criminal Identification Investigation (BCI)
- FBI
- National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee
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