Receives general and specific program guidance relative to the attainment of program goals and objectives. Exercises independent judgment in carrying out assigned tasks and program responsibilities. District Manager is available to provide guidance and direction for unusual or difficult problems, and situations encountered. Work is reviewed on the basis of the efficiency and effectiveness of the district in meeting contractual and corporate performance. Responsible for building and leading a multi-unit group of auto emission testing facilities.

• Manage station operations to support main goal of efficiently inspecting vehicles while providing excellent customer service.
• Responsible for coordinating the District Operations activity and facilities towards achieving program goals and objectives in accordance with corporate policies and procedures and state contractual obligations.
• Provide direct supervision, guidance, assistance, and development assistance to station management staff.
• Responsible for compliance with and implementation of approved policies and objectives.
• Develop highly competent operational personnel within the district and ensure they are properly trained, certified, fully informed and prepared for increased management responsibilities within the organization.
• Responsible for maintaining a safe workplace for all.
• Evaluate personnel against goals and objectives. Identify and develop those on team that meet or exceed expectations and have ambition to advance in their career.
• Analyzes station labor, volume, and quality reports to ensure all stations in the district are operating within program standards and are being managed in the most efficient, effective manner.
• Recommend ongoing improvement to operating policies and objectives and be a champion of change.
• Provide coaching, counseling, and corrective action as needed in the direction of multiple teams.
• Provide detailed and quality customer service training to all district staff and ensure all station management staff are capable of managing all customer situations to a positive resolution.
• Responds to all inquiries, comments and/or complaints submitted pertaining to the district. Provides follow up reports to the same regarding outcome and resolution.
• Ability to build relationships with multiple departments within the organization to better achieve desired results.
• Deals promptly and effectively with problems or issues that are raised within the district regarding personnel.

Performs other duties as assigned by the Operations Manager.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Signing bonus

Work Location: One location

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