District Managers provide leadership, coaching and direction to multiple store locations. The locations may be reshuffled or moved, according to the Company’s needs. A District Manager supports store managers and the executive team to ensure excellent store operations and customer service. This position plays a critical role in identifying and developing future managers. District Managers help to maximize sales and profits of each store, control food costs and supplies, and ensure they are delivering excellent guest service while also meeting and executing all applicable Brand standards. This position plays a key role in maintaining a positive, professional atmosphere guests expect and appreciate.

Responsibilities include but are not limited to:

• Able to perform all duties of store team members and store managers.
• Ensure all stores are meeting Brand operational and food safety standards.
• Provide excellent guest service and work to resolve issues proactively.
• Demonstrate integrity, honesty, and knowledge that promote the culture, values, and mission of the Company. Maintain and model a calm demeanor during periods of high volume or unusual events; support stores operating to standard and set a positive example for store managers and all employees.
• Engage in conversation with guests to understand guest needs and the needs of the community in which the stores are located.
• Maintain regular and consistent visits to store locations.
• Model a guest first attitude, deliver superb guest service, and supervise store managers to ensure they are delivering excellent guest service.
• Ensure that restaurants correctly execute new products and processes in a marketing window.
• Comply, prepare, and maintain budgets and cost controls with regards to food cost and central productions location. This includes implementing and practicing proper payroll procedures.
• Analyze store sales and drive improvement in store operations, execution, sales, and profitability.
• Understand local marketing area and competitor trends.
• Establish sales and service goals with franchise owners and store managers.
• Ensure that restaurants correctly execute new products and processes in a marketing window.
• Develop business plans for stores and develop action plans with franchise owners.
• Engage with Dunkin’ Brands Field Operations team as appropriate.

Management Responsibilities Include but are not limited to:

• Recruit, hire, onboard and develop store managers.
• Ensure every store has a qualified, trained, management team.
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives.
• Plan, monitor, appraise and review store employee performance.
• Review the environment and key business indicators of the stores to identify problems, concerns, and opportunities for improvement in order to provide coaching and counseling to store managers to achieve operational goals.
• Conduct weekly one on one meetings, monthly ROR inspections, and roll out other Executive Team initiatives that are put in place each year with each store location.
• Utilize and provide direction to store managers on the use of operational tools to achieve operational excellence.
• Act as a coach and mentor to Store Managers by using discretion in assessing performance, providing feedback and coaching.

Tools and Systems that must be completed by the District Manager:

• Manager one-on-one meetings every two weeks with actionable goals.
• All human resource and personnel paperwork collected and submitted to the office weekly and audited for accuracy and quality (for example, employee changes, wage information, promotions, hiring, and other paperwork).
• ROR with action plan for all stores every month.
• Retail food safety with action plans for all stores.
• Monthly manager meetings.

Accounting

• Work with store managers striving to provide accurate and timely employee payroll and timeclock information to the company office staff to help ensure payroll processing is smooth and timely; works with office staff to troubleshoot issues when necessary.
• Follows up with the Company’s bank when discrepancies occur on daily bank deposits for the correct amount, date, and store location
• Proactively works with finance to resolve issues to achieve consistent operations.
• Recommends improvements and enhancements to increase efficiencies.

REQUIREMENTS

Mark and Megan Pesce own and actively run 19 Dunkin’ locations in the towns of Acton, Concord, Dover, Framingham, Maynard, Natick, Needham, Wayland and Wellesley as well as The Needham General Store. The Pesces run their businesses with a truly family-owned mindset. Their passion for incredible customer service, incredible employees and clean stores is seen throughout their 20 business locations. Career growth and promoting from within are important to them, and almost all of their store managers started as crew members. They are incredibly involved, hands-on, and continue to give back to every community in which they do business.