Under the supervision of the Assistant Director of Mainstream Transportation Services, the dispatcher is responsible for exercising independent judgment in making decisions regarding citizen concerns/complaints, two-way radio transmissions from bus drivers, and maintaining a roster of substitute drivers and monitors, assigning them to routes as required.
MAIN JOB TASKS AND RESPONSIBILITIES
Dispatch Responsibilities

· Respond to and log radio transmissions from bus drivers, following-up as appropriate.

· Dispatches contracted subs to required locations, logging each incident by type, area and time.

· Provides information regarding bus operations to parents, school administrators, law enforcement agencies and assigned drivers and monitors.

· Provides assistance to school administrators and regarding scheduled and unscheduled bus transportation.

· Receives and routes/resolves inquires and complaints.

· Maintains a computerized daily substitution and break down log.

· Prepares and submits the accident notification information and calls the school when an accident occurs.

· Communicates orally and in writing with school system staff, parents and the general public.

· Willing to work flexible hours when other dispatchers are absent or to support special work assignments

Support and demonstrate core values of the Transportation Services

· Engage in ongoing professional development relevant to position.

· Respond promptly and thoroughly to written and oral requests for information.

· Maintain a clean, neat appearance, appropriate to position.

· Maintain a record of appropriate attendance and punctuality.

· Serve as an role model for students, colleagues, and the general public.

· Work in close harmony with colleagues, supervisors, and co-workers.

· Comply with all District and School policies and regulations, including but not limited to guidelines for confidentiality.

· Perform other related duties as required/assigned.

EDUCATION AND EXPERIENCE
· High school diploma, G.E.D., or any combination of education and experience equivalent to graduation from high school

· Prior experience as a dispatcher and/or school bus driver preferred

· Must be at least eighteen (18) years of age
KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge

o School bus transportation and operation processes.

o Geographical knowledge of Stafford County, school locations and highway systems

Skills

o Communicate effectively and efficiently, both orally and written to maintain courteous and tactful communication between parents, school administrators, students, the general public, drivers and assistants.

o Operation of business equipment to include fax machine, copier, two way radio and multiple line phone system.

Abilities

o Work flexible hours, possibly a split shift as needed

o Work on multiple tasks with effectiveness and organizational skill

o Work cooperatively in a team environment to meet goals

o Organize and perform work independently

o Meet deadlines for all work even when working on multiple projects

o Show sustained effort and enthusiasm in quality and quantity of work
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
· Work environment is primarily inside in an office, with quiet to moderate noise, temperatures that are controlled, and no exposure to chemicals or other negative air quality elements.

· The work is light work, requiring exertion of up to 20 pounds of force to move or lift objects.

· The following physical and mental abilities are representative of those expected to complete the essential functions of the job: standing for prolonged periods; sitting for prolonged periods; moving the hands, wrists, or fingers repetitively; moving with force on the back or lower body repetitively; feeling, grasping, or holding objections by hand; identifying colors visually; identifying objects in low light or distant conditions; communicating via spoken language; communicating via written language; perceiving sounds; making decisions using logic and rational thinking.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations shall be made, as required by law, to enable individuals with disabilities to perform the primary job functions herein described.

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this job description.

Job Type: Full-time

Pay: From $26,110.58 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Fredericksburg, VA 22406: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Logistics: 1 year (Required)
• Dispatching: 1 year (Required)

Work Location: One location

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