We invite and encourage all of our prospective applicants to view the YouTube video listed below prior to submitting an application. This video gives a general idea of what an employee hired into this position can expect his/her day-to-day tasks to be. This video is not intended to discourage our prospective applicants from applying, but to give a quick insight as to what this position entails, keeping in mind that this is a roughly 4 minute video of a 12 hour shift of a communications center similar to the one at the Escambia County Sheriff's Office.

https://www.youtube.com/watch?v=497uMOa8oq0

Dispatches appropriate units to specific calls utilizing a radio console; tracks calls and notifies appropriate individual(s) of situations requiring their attention.

Receives telephone calls reporting situations, incidences of an emergency nature, or life-threatening nature and directs emergency services, questions caller and solicits information, and receives and routes emergency and non-emergency telephone calls.

Maintains and retrieves information from radio logs, files, and computer programs; disseminates information to appropriate individuals.

Enters information into a computer-aided dispatch system (CAD).

Receives requests from field units for additional information; locates and relays information to field units.

Monitors emergency warning systems and notifies other agencies of situations requiring their attention.

Performs other duties of a similar nature or level.

High School Diploma or equivalent (G.E.D.) and at least one (1) year of experience answering phones, performing word processing, and data entry; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Successful completion of CritiCall computer skills assessment (will be conducted at the ECSO prior to an interview)

License and Certification Requirements:
FCIC/NCIC Certification within six (6) months of employment.
Florida Dept of Health 911 Telecommunicator (within one (1) year of hire date)

Knowledge of: (position requirements at entry).
Customer service principles.
Geographic layout of the City and County.
Two-way multi-frequency transceiver terminology, procedures, and techniques.
Emergency communications facility operations, procedures, and standard policies.
Computer-aided dispatch (CAD) system.

Skills in: (position requirements at entry).
Providing customer service.
Remaining calm in stressful situations.
Operating multi-line phone systems.
Using a computer and related software applications.
Keyboarding.
Reading maps.
Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Material and Equipment Used:
Modern office equipment.

Positions in this class typically require:
Reaching, standing, walking, fingering, grasping, talking, hearing, seeing and repetitive motions.

Sedentary Work:
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

NOTE:
The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.