Dispatch - System Status Controller - Life Flight Network Job at Bon Secours Mercy Health
Thank you for considering a career at Mercy Health
Primary Function/General Purpose of Position
Working under the direction of the Communications Center Manager and Communications Center Supervisors, the LifeFlight System Status Controller (SSC) is responsible for receiving requests for ground and air ambulance services via telephone and radio, determining appropriate response, entering information in the Computer-Aided Dispatch System, selecting and dispatching the appropriate unit(s) to the call and ensure related billing documentation is completed accurately.
Essential Job Functions
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Receives all incoming telephone inquiries and requests for assistance regarding patient transport in a timely, professional, and courteous manner
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Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel
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Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System
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Maintains all required records and other documentation associated with patient transport and the operation of the Communication Center
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Ensures all billing paperwork is completed accurately
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Maintains updated knowledge of all communications equipment to operate and request service calls when appropriate and ensure intelligent reporting of equipment failures
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Activates transport teams and accurately relays information concerning the location and condition of the patient, when possible. Initiates appropriate protocols regarding notification and determination of patient destination
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Maintains knowledge of the Mercy Health – Life Flight Network Emergency Response Plan. Participates in quality management, emergency-procedure testing, and annual Emergency Response Plan drills
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Demonstrates a working knowledge of all policies, procedures and protocols for operation of Mercy Health – Life Flight Network program and regulated transport activities. Has a functional understanding of state and local EMS regulations, local EMS structure, and protocol and procedures in service area
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Demonstrates critical thinking abilities when triaging patient transports and making decisions. Makes decisions in an independent and high stress environment
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Maintains constant radio contact with transport teams and documents contact with teams consistent with the current policy and procedure for flight and ground tracking. Remains at dispatch station at all times when any helicopter is airborne
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
BLS Basic Life Support - American Heart Association (required)
Emergency Medical Dispatching (EMD) - Various (preferred at time of hire; required within 6 months of hire and maintained throughout employment)
Certified Flight Communicator - International Association of Medical Transport Communication Specialists (preferred at time of hire; required within 24 months of hire and maintained through employment)
Ohio Paramedic - Ohio Emergency Medical Services (preferred)
Education
High School Diploma or GED equivalent (required)
Associates Degree in a Healthcare, Public Safety, or a related field (preferred)
Work Experience
1 year of experience in EMS, healthcare, public safety, or a related field (required)
1 to 3 years of previous helicopter air ambulance dispatching experience or previous EMS or public safety dispatching experience (preferred)
Training
Incident Command System (ICS) 100 (required)
Incident Command System (ICS) 200 (required)
Incident Command System (ICS) 700 (required)
Pass initial Operations Control Specialist Training within 12 months of hire and maintain throughout employment (required)
Language
None
Patient Population
Demonstrates the knowledge and skills necessary to assign clinical personnel and transport resources appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Neonates (0-4 weeks)
Infant (1-12 months)
Pediatrics (1-12 years)
Adolescents (13-17 years)
Adults (18-64 years)
Geriatrics (65 years and older)
Working Conditions
Periods of high stress and fluctuating workloads may occur.
Long-distance or air travel as needed- not to exceed 10% travel.
General office environment.
May have periods of constant interruptions.
Required to car travel to off-site locations, occasionally in adverse weather conditions.
Physical Requirements
Physical Demands
Frequency 0% 1-33% 34-66% 67-100%
Lifting/ Carrying (0-50 lbs.) X
Lifting/ Carrying (50-100 lbs.) X
Push/ Pull (0-50 lbs.) X
Push/ Pull (50-100 lbs.) X
Stoop, Kneel X
Crawling X
Climbing X
Balance X
Bending X
Work Position
Frequency 0% 1-33% 34-66% 67-100%
Sitting X
Walking X
Standing X
Additional Physical Requirements/Hazards
Physical Requirements
Manual dexterity (eye/hand coordination)
Perform shift work
Hear alarms/telephone/audio recordings
Reach above shoulder
Repetitive arm/hand movements
Finger Dexterity
Color Vision
Acuity – far
Acuity – near
Hazards
Depth perception
Exposure to potential electrical shock
Exposure to high pitched noises
Mercy Health is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
- Comprehensive, affordable medical, dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
- Benefits offerings vary according to employment status
Scheduled Weekly Hours:
36
Work Shift:
Days/Afternoons (United States of America)
Department:
Dispatch - Lima - Life Flight Network
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia,
which are Affirmative Action and Equal Opportunity Employer, please email
recruitment@mercy.com.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at
recruitment@mercy.com
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