Dispatch Supervisor Job at Wilbur-Ellis Company LLC
Wilbur-Ellis Company LLC Exeter, CA 93221
Do you have excellent data entry skills with great accuracy? Do you have a strong ability to apply mathematical concepts such as fractions, percentages, and ratios to practical applications? Do you have excellent interpersonal skills? If so, we want to hear from YOU!
For over a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!
General Purpose and Scope of Position:
Coordinates product shipments and transfers between branches and distribution centers as well as assisting in all aspects of customer service including product selection, order processing, and inventory management.
Key Skills and Abilities Include:
- Must be able to read, analyze and interpret written procedures and reports
- Must have some knowledge of blending liquid fertilizers
- Must have some understanding of what fertilizers are compatible
- Must have the ability to prioritize orders
- Must have some knowledge of DOT regulations and knowledge of a working trucking company
- Ability to respond to common inquiries or complaints from other employees, customers, regulatory agencies, suppliers, etc.
- Must be able to deal effectively with different personalities
- Ability to apply mathematical concepts such as fractions, percentages, and ratios to practical applications
- Ability to define problems, collect data, establish facts and draw valid conclusions
- Ability to sit at a desk or computer terminal to perform writing, and keying/typing information
Key Personal Attributes Include:
- High school graduate or equivalent
- Fluent in English, both verbal and written
- Bilingual preferred, not mandatory
- Good communication skills on the telephone, two-way radio, and with the general public
- Must possess good computer skills including knowledge of MS office
- Experience with AgVance and Fleetworthy/Comply preferred
- Solid Safety Compliance record a must
- Must possess good mathematical skills
- Strong customer service orientation is required, including the ability to effectively respond to telephone calls and customer inquiries
- Must have strong organizational skills with the ability to prioritize multiple assignments
Specific Responsibilities and Key Deliverables Include:
- Process calls from our salesmen, customers, and other branch locations for orders of materials.
- Take orders, process them, and prepare for pickup or delivery. Complete in an accurate and timely matter to ensure satisfactory billing.
- Direct coworkers’ schedules to satisfy delivery needs.
- Coordinate shipments of various products with trucking companies.
- Coordinate transfers of products between branches and the main site.
- Contact trucking companies to coordinate shipments and instruct drivers on the requirements of the loads.
- Inventory tracking and control.
- Operate truck scale and complete weight tags, bills of lading, and hazardous materials shipping papers
- Answer telephone and computer inquiries about product orders
- Communicate directions and instructions, both verbally and in writing, to customers, vendors, other employees and the public
- Conduct physical inventory counts of products stored in warehouses and bulk storage areas
- Calculate total quantities of products by weight and/or volumetric measurements
- Performs receptionist duties as needed by responding to calls and visitors in a professional manner
- Process incoming and outgoing mail, order and maintain office supplies, maintain computer and other hard and soft filing systems
- Use computer system to enter customer orders for bills of lading and hazardous materials shipping papers
- Operate truck scales and complete weight tags and shipping papers
- Use standard office equipment; Fax machines, postage machines, copier machines, etc
- Provide backup and assistance to other dispatchers and/or receptionists, answering phones
- Process calls from our salesmen, customers, and other branch locations for orders of materials
- Operate truck scale and complete weight tags, bills of lading, and hazardous materials shipping papers
- The ability to work 50-60 hours per week is a requirement during the busy season and weekends/nights on occasion
- Present a professional image to customers in all interactions (verbal, computer, and in-person) and in personal appearance
- Perform all other duties as assigned by management in a professional and efficient manner
Compensation and Benefits:
- In compliance with all states and cities requiring transparency of pay, the base compensation for this position ranges from $62,500 - $83,370. Note that salary may vary based on location, skills, and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits.
If you are currently a Wilbur-Ellis employee, please notify your Manager prior to applying for this position. Thank you!
COMPANY CULTURE
Wilbur-Ellis is a company you can be proud to call your employer
Wilbur-Ellis markets and distributes agricultural products, animal feed, specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.
Wilbur-Ellis is for and about people
Wilbur-Ellis has enjoyed over ninety-three years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.
Wilbur-Ellis invests in the industry’s best workforce
Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.
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Dispatch dispatcher Ag Agriculture Drivers Class-A CDL DOT Regulations Blending fertilizers Exeter CA California Dispatch dispatcher Ag Agriculture Drivers Class-A CDL DOT Regulations Blending fertilizers Exeter CA California Dispatch dispatcher Ag Agriculture Drivers Class-A CDL DOT Regulations Blending fertilizers Exeter CA California Dispatch dispatcher Ag Agriculture Drivers Class-A CDL DOT Regulations Blending fertilizers Exeter CA California Dispatch dispatcher Ag Agriculture Drivers Class-A CDL DOT Regulations Blending fertilizers Exeter CA California Dispatch dispatcher Ag Agriculture Drivers Class-A CDL DOT Regulations Blending fertilizers Exeter CA California
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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