Position Title: Director of Services
Program/Dept: Solano County Regional Programs and Services
Reports to: Executive Director
Classification: Regular, Full-Time, Exempt
Salary Range: DOEE + Full Benefits Package

Agency Description: Founded in San Mateo, California, in 1964, Caminar’s thriving programs and services serve more than 14,000 individuals annually across San Mateo, Santa Clara, San Francisco, Solano, and Butte Counties. Our nonprofit organization’s portfolio of behavioral health and supportive services empowers and supports individuals and families to move toward resilience, wellness, and independence. And, we are expanding our capacity to address the increasingly complex needs of individuals and families.

Position Description: The Director of Services primarily is responsible for participation in the leadership and management of the region, and the clinical and administrative operation of the region’s case management services, MHSA and other funder contracts, and for special projects as assigned. Directs delivery of programs in accordance with the agency’s philosophy, goals and objectives. Ensures program activities comply with contracts and funder requirements. Supervises staff both directly and indirectly through intermediary supervisors. Acts as a liaison with government agencies, the community and the public relative to funding, contracts and delivery of services. Participates as a member of the regional senior management team in the development and implementation of policies and programs that will contribute to overall success. The Director of Services must have demonstrated experience working with consumers with severe mental illness. This roles supports a hybrid work schedule.

Essential Duties & Responsibilities:

• Recruit, hire, supervise, evaluate, and terminate in a timely manner and as necessary in consultation with the Executive Director the staff of assigned services and programs; Supervise the hiring and overall performance of leadership and direct service staff in assigned services and programs.
• Assure the ongoing excellence of the quality of care and cultural competence in assigned services and programs and assure they are provided in accordance with the principles of social rehabilitation, funder/contractual requirements and agency standards and practices.
• Ensure compliance with all applicable laws, regulations, policies and procedures of the state Department of Health Care Services, the County of Solano Mental Health Department, Community Care Licensing and Caminar, participating in program reviews of regulatory entities.
• Develops and implements QA system for the programs and region. Identifies and corrects deficiencies and recommends system enhancements/improvements. Evaluate all programs and service effectiveness. Responsible for analysis of service-related data for programs.
• Act in the capacity of the Executive Director as assigned. Represent Caminar as assigned, ensuring a positive and caring public image, as well as appropriate visibility, in the community.
• Provide back-up coverage for regional Directors as necessary.
• Develop and maintain productive relationships with County mental health representatives, community partners and other related service providers, attending liaison meetings as necessary.
• Model respectful, caring, tolerant, ethical, and empowering relationships with all individuals served and employed.
• Participate in an evening and weekend on-call rotation to provide emergency response to program leadership.
• In conjunction with the Executive Director, write funding proposals, make presentations to funding agencies, and otherwise plan for the development of new services.
• Ensure that all medical record documentation of assigned services and programs is performed in an accurate and timely manner.
• Ensure that all billing for assigned services and programs is completed accurately and in a timely manner.
• Assist in the development and on-going management of service and program budgets.
• Monitor monthly financial statements of assigned services and programs to assure that expenditures stay within budget.
• Monitor ‘operating accounts’ of assigned services and programs to ensure that only appropriate expenditures are made and that the accounts are reconciled on a monthly basis.
• Helps ensure that all human resource materials from assigned services and programs, including but not limited to time sheets, absence reports, performance reviews and status change forms, are submitted to the corporate Office accurately and in a timely manner.
• Participate in progressive discipline of staff in assigned services and programs as necessary.
• Collaborate with the Program Directors, and agency administration to assure that staff of assigned services and programs are oriented and trained according to applicable standards. Assists Department managers in assessing training needs. Recommends year-long training curriculum. Provides supervision to interns when requested.
• Attend training events as assigned or approved by the Executive Director.
• Participate in the activities of professional affiliation organizations, such as the California Association of Social Rehabilitation Agencies (CASRA), as assigned.
• Serve as Safety Administrator ensuring a safe, healthy and clean working environment at all times consistent with applicable laws, industry standards and the agency’s own Health & Safety Program.
• Complete and submit accurate time sheets and absence reports to program management in a timely manner.
• Promote within the agency and with the general public the philosophy and practice of social rehabilitation.
• Drive own or agency vehicle to treatment facilities and liaison destinations, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency vehicle policy at all times.
• Actively nurture and advance the cooperative, harmonious and teamwork oriented environment Caminar strives to promote within the workplace; Through daily efforts and presentation promote an atmosphere of dignity and respect in line with the organization’s mission, philosophy, policies and procedures.
• Perform other related duties, responsibilities and special projects as assigned.

Requirements, Qualifications, Skills & Abilities:

• Must be passionate about Caminar's mission.
• Must have experience working with consumers with severe mental illness.
• Bachelor's degree in psychology or mental health related field is required, Master’s degree strongly preferred. LMFT, LCSW, LPCC required.
• Minimum of 5 years experience in a supervisory, administrative and leadership role in a mental health service-providing agency strongly preferred.
• Demonstrated knowledge of CARF accreditation process.
• Knowledge and demonstrated ability to implement the following evidence-based models: Psychosocial Rehabilitation, ACT Model, Full Service Partnership, Harm Reduction, Housing First, and Motivational Interviewing is preferred.
• Experience with Medi-cal documentation and billing is strongly preferred.
• Prior experience developing and managing operating budgets for multiple programs is strongly preferred.
• Excellent computer skills in a Microsoft Windows environment including email and Internet navigation required. Experience with Human Service Information Systems strongly preferred. Experience managing web based time and attendance and staff training and development system strongly preferred.
• Ability to maintain a high level of confidentiality, a professional demeanor and to represent the organization in a positive manner at all times.
• Must demonstrate acceptable level of maturity, good judgment, and emotional stability.
• Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Customer Service—manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
• Oral and written communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings. Completes written progress notes and other formal communications skillfully and professionally.
• Quality management—looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Planning/organizing—prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability—is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and security—actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
• Must be a dynamic self-starter with demonstrated ability to work independently on special projects.

Physical, Environmental and Mental Requirements:

• Physical: Occasionally required to push/pull objects up to 50 lbs, and to lift/carry objects up to 25 lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, sit for extended periods.
• Sensory: Frequently required to read documents, written reports, and plans. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc. Must be able to speak clearly and understand/be understood using the English language.
• Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.
• Environmental Conditions: Frequent exposure to varied office and mixed (residential/office) environments. Occasional exposure to toxins and poisonous substances, dust, and loud noises.
• Equipment: Frequently required to use a computer, phone, and fax machine.

Special Requirements:

• Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices.
• This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements.
• Must be able to pass post-offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.
• A personal cell phone with reliable service and, if applicable, a data plan to use for business purposes.
• May be required to obtain and maintain First Aid and CPR certification.

Caminar is a leader in providing innovative client-oriented mental health services. We are an equal opportunity employer. Please visit our web site at www.caminar.org