The Solotech team is comprised of more than 2,000 people passionate about audiovisual and entertainment technology, driven by the same ambition: to deliver spectacular experiences worldwide. As a global leader in live productions, systems integration and virtual technology, Solotech offers competitive benefits, a collaborative and inspiring work environment, and development opportunities in nearly 20 locations across America, Europe and Asia. If you want to be part of a unique story that has been shining for over 45 years, we invite you to join us! Find out more at: www.solotech.com

The Director, Operations directs local operations activities in Miami, Florida. In this role, you will have to maximize daily, weekly and monthly performance. You will provide leadership and employee development, satisfy customer needs, and achieve operational performance for each of the different services under your responsibility. The Director of Operations distinguishes himself/herself by demonstrating his/her strategic vision and tactics through continuous employment and engagement.

• Provide strategic and tactical leadership to establish short, medium and long-term objectives that are specific to the department’s services and that are aligned with business growth projects, then implement action plans derived from these objectives
• Coordinate and allocate projects within the team by using a structured approach (schedules, budgets, specific expectations; clear communication, tight follow-ups) to ensure efficient and profitable project delivery
• Ensure the quality and consistency of projects and systems by ensuring that Solotech’s standards and those stipulated in the contracts are applied
• Ensure effective and productive communication between the Project Office and other departments within the company, including the sales representative team, the sales support team and the technical services team
• Establish and maintain communication with clients, general contractors and architects, and act as a liaison for certain key files
• In collaboration with the controller of the division, ensure control over personal budget and project budgets
• Analyze business sector performance, recommend solutions to operational issues and present the costs and benefits of suggested approaches;
• Standardize all operations to ensure maximal efficiency and performance of invested resources
• Carry out best management practices such as the use of continuous improvement techniques and key performance indicators to evaluate the use of labor and equipment
• Provide active leadership, guidance and mentorship to ensure employee development
• In collaboration with the President, Sales & Integration and other managers, prepare the annual budget for the department’s business sector, enforce it, and ensure maximum return on the resources allocated to it
• In collaboration with his/her team and the HR department, focus on employee mobility, workforce management, skills development, succession planning and recruitment
• Ensure the development of work standards, as well as the implementation and enforcement of workplace health and safety policies
• Conduct effective operational meetings with internal partners that focus on the continuous improvement of operations and project delivery
• Forecast inventory of raw materials based on current and future projects
• Perform quality control of projects prepared for delivery and ensure that they comply with the company’s standards
• In collaboration with the President, Sales & Integration, participate in the development and deployment of continuous improvement and employee engagement plans
• Negotiate agreements with service providers and operations, if required
• Team management: evaluate and manage performance; establish objectives, identify and fulfill workforce needs, training and development of his/her team
• Act as a person of resource for clients and suppliers for procedural or customer service issues
• Collaborate with all company stakeholders to ensure unparalleled customer service
• Perform any other related task required by management

• Bachelor’s degree in administration, operations management, continuous improvement or any other related educational or work experience
• Minimum of 10 years of experience in operations management, in employee management and continuous improvement
• Must have a valid US Drivers License
• Experience in Project Management
• Experience in Audio Visual strongly preferred
• Demonstrate strong leadership skills and the ability to mobilize employees;
• Good knowledge of Microsoft Office software
• Ability to read shop plans and drawings
• Excellent employee management, team development and coaching skills
• Ability to establish strong work relationships at all levels of the organization as well as with external clients
• Ability to manage frequent and/or unexpected changes
• Proven adaptability and interest in being part of a growing organization
• Excellent analytical skills
• Available for variable work schedules if needed (evenings and weekends)
• Available in the event of a call from the alarm center or other emergency
• Strong interpersonal skills
• Strong ability to anticipate problems and find effective solutions while respecting the company’s policies and business processes

Physical Requirements:

This is not an all-inclusive list but is intended to give an overview of the requirements for this position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law. While performing the duties of this job the employee is regularly required to:

• Continually: Sit, walk, speak, and hear
• Continually: Type, write, and read
• Occasionally: Stand, carry, lift push and reach up to 75 lbs.
• Occasionally: Drive an automobile

Work Requirements:

• Time will be spent in an office setting.
• Flexible work hours to support operations.
• Typical workweeks standard 40 hours.
• Environment may be fast paced.
• Some travel will be required.

• Competitive compensation and group insurance plan
• 401(k) with employer contribution
• Skills development activities and opportunities for career advancement
• Reimbursement of professional fees required for employment
• Reimbursement of professional development fees
• Work environment conducive to personal health and well-being
• Employee assistance program