About KIND:

Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied refugee and migrant children. Launched in 2008, KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety. Since 2008, KIND has accepted over 23,000 referrals of children seeking legal representation in their immigration proceedings. KIND has welcomed more than 41,000 attendees to trainings since its founding, cultivating partnerships with over 700 law firms, corporate legal departments, law schools, and bar associations across the country.

KIND’s social services program ensures that migrant and refugee children – who have often endured trauma – receive counseling, educational support, medical care, and other comprehensive services.

To address the root causes of child migration from Central America and strengthen the protection of unaccompanied children, KIND advocates for policy changes and educates lawmakers, the media, and the broader public on the conditions that drive these children to flee their home countries. KIND supports children returning to their home countries by connecting them to essential support services and sponsors gender-based violence prevention programs in Central America to protect children in countries of origin and transit.

KIND is also building upon its expertise in the protection of unaccompanied children to encourage the development of pro bono initiatives across Europe in partnership with European NGOs.

Position Summary:

KIND seeks a Director, Human Resources Operations to be responsible for the day-to-day management of the functional areas of HRIS; benefits and leave administration; payroll changes; employee relations; international HR; policy development and administration; and compensation administration. This position reports to the Senior Director, Human Resources.

This is a remote position and may be based from any location, although candidates based in Latin America or Europe are preferred.

Essential Functions:

• Manages the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance management and occupational health and safety.
• Supports the Senior Director, Human Resources to enhance KIND’s human resources division by creating, implementing, and evaluating human resources policies, programs, and practices.
• Supports the Senior Director, Human Resources in educating employees on and enforcing organizational policies and procedures.
• Ensures legal compliance by monitoring and implementing applicable country employment requirements.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Leads employee disciplinary meetings, terminations, and investigations. Serves and the lead on employee complaints, manages grievance procedures, and facilitates counseling in conjunction with other stakeholders.
• Provides global oversight of KIND’s benefits and maintain a strong working knowledge of international benefit programs.
• Communicates with international employees regarding KIND’s benefit policies and processes.
• Manages all payroll changes for international staff and liaises with the Finance team.
• Works closely with Senior Director, Human Resources and Chief HR Office on developing KIND’s salary structure review domestically and internationally.
• Manages compensation including, job evaluation, benchmarking, and competitive analysis, domestically and internationally.
• Works closely with Senior Director, Human Resources and Chief HR Office on developing and maintaining the Human Resources Operations budget.
• Supervises HR Operations team of 2-4.
• Performs other duties as required.

Qualifications and Requirements:

• Graduate degree in human resources, organizational psychology, communication strongly preferred. Undergraduate degree required. HR certification preferred.
• At least 7 years of HR management experience, preferably in nonprofit setting. A minimum of 3 years of experience in a supervisory role.
• Fluency in English and Spanish required.
• Fluency in French, German, Italian or Polish preferred.
• Extensive experience developing and implementing HR policies and processes.
• Thorough knowledge of employment-related laws and regulations and ability to keep abreast of changes in legislation.
• Experience working in an international organization preferred.
• Strong cross-cultural communication skills with a high awareness of cultural sensitivities.
• Exceptional interpersonal skills and ability to build rapport with staff at all levels.
• Strong written and oral communication skills, including presentation skills and ability to influence; interpersonal, negotiation, and conflict resolution skills.
• Demonstrated independent judgment and decision-making abilities. Excellent discretion and ability to handle sensitive information with tact and diplomacy.
• Strong technological skills, including proficiency in Microsoft Office and applicant tracking and HR information systems, preferably Clear Company, ADP and/or similar systems.
• Ability to travel as needed.
• Strong ability to work within an office environment and with a dispersed workforce.

Application Instructions:

Please be advised that an employment application will need to be submitted along with your resume and cover letter, in order to be considered for the desired role.

KIND requires all staff based in the U.S. be COVID vaccinated with the exception of those who have medical or religious beliefs exemptions.

KIND has an organization-wide commitment to diversity, equity, and inclusion. We strive to create a work environment where everyone has a sense of belonging. Individuals from historically underrepresented or underserved communities are strongly encouraged to apply.

Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: https://supportkind.org/join-the-team/kind-employment-practices/.

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