Desk Clerk Job at The University of Chicago
Department
CSL Housing and Residence Life Operations 3
About the Department
Job Information
Job Summary:
A Desk Clerk performs clerical duties during the academic year and is responsible for building security, access control, equipment management and mail processing. A Desk Clerk must be able to handle high and low levels of activity while providing excellent customer service to our internal and external partners. The front desk area of each building is unique and hosts one or more staff members throughout all hours of operation.
The Desk Clerk position has a 9-month schedule with multiple temporary seasonal shutdown periods during the winter, spring, and summer. The weekly schedule for this position is at International House, Sunday-Monday, 3pm-11pm and Friday-Saturday, 3pm-11pm.
Responsibilities:
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Responsible for performing clerical duties in accordance with HRL policy and expectations. This includes but is not limited to answering phone calls, checking email regularly throughout their shift, communicating information between shifts to their colleagues and supervisor, and processing resident room changes
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Providing exceptional customer service to residents, staff, and visitors
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Cheerfully greet residents, staff and visitors in person or by phone. Engage residents, staff and visitors as they utilize the amenities of the residence hall, including services of the front desk. Thoughtfully provide information about campus, and residence hall policies and procedures
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Receive, record, and distribute U.S. mail, as well as, U.P.S., Fed Ex and other packages. Enter packages into online package distribution system. Carry, lift and move loads of supplies, materials and mail up to 49 lbs. regularly and managing heavier loads with the assistance of other building staff members as needed
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Maintain vigilant awareness of security doors and lobby entryway; check resident, staff, and guest I.D.s as they enter the building; maintain resident, guest, and visitor sign-in/out records. Encode and invalidate campus cards for building room access
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Check out and follow up for return of borrowed cleaning and recreational equipment and keys by accurately maintaining appropriate forms and records. Request front desk office supplies via online system; stock as supplies are received
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Adheres to directives and policies outlined by leadership during trainings, via email and in the Desk Clerk manual; provide routine orientation to new employees in coordination with Assistant Directors of Operations and HRL. Responsible for accessing the automated on-call system in order to schedule replacement of staff
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Knowledgeable in emergency protocols and evacuation systems, such as fire alarm procedures, keep alert to unusual circumstances and situations; take appropriate action and efficiently report critical issues to their supervisor and Facilities Services by phone and complete an on-line incident report for tracking purposes
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Perform other tasks as requested by Assistant Director of Operations s and building management
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Report building maintenance issues via phone or by submitting a service request through Facilities Services
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Effective oral and written communication
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Ability to work with some independence, multitask, and work with frequent interruptions
Competencies:
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Ability to be aware of, control of and professionally express one’s emotions
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Manage peer to peer and supervisor interactions with courtesy, tact, and diplomacy
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Identify priorities in order to recognize and resolve or refer problems
Additional Requirements
Education, Experience or Certifications:
Education:
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High School Diploma or equivalent required.
Experience:
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Previous customer service experience required.
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One year of general office or clerical experience required.
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One year experience in a customer service role in a college or university preferred.
Technical Knowledge or Skills:
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Knowledge of general office procedures and practices.
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Ability to keep records; assemble and organize data, and prepare and submit reports in acceptable formats.
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Working knowledge of Microsoft word, excel, outlook, and ability to navigate web-based systems.
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Ability to learn a range of position-related software applications required.
Working Conditions and Physical Requirements:
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Ability to bend, crouch, or stoop.
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Ability to carry or lift loads up to 49 lbs.
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Ability to sit for 8 hours or more.
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Ability to use computers extensively for 4 hours or more.
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Ability to stand for 4 to 8 hours.
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Flexibility to work in alternative areas during peak periods or building maintenance.
Pay Range:
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$15.53 - $16.00 per hour
Required Documents:
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Resume
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References
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Benefit Eligibility
Requires Compliance with University Covid-19 Vaccination Requirement
No
Pay Frequency
Pay Range
Scheduled Weekly Hours
Union
Job is Exempt
Drug Test Required
Motor Vehicle Record Inquiry Required
Health Screen Required
Posting Date
Remove from Posting On or Before
Posting Statement:
Employees must comply with the University’s COVID-19 vaccination requirements. More information about the requirements can be found on the
The University of Chicago is an
University of Chicago Vaccination GoForward
.
The University of Chicago is an
Affirmative Action/
Equal Opportunity
/Disabled/Veterans Employer
and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the
University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via
Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:
http://securityreport.uchicago.edu
. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
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