Why a Great Place to Work:

You’re more than your job. Everyone is. And that’s what makes you great at your job—all the little extras you bring to work every day, the things that make you you. At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we’ve built a culture that supports and celebrates the extraordinary. You’ll see it when you come to work here, in the spirit of our places and the faces of our people. And every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result. Join LCMC Health, and you’ll find that our everyday makes it easy to live your extraordinary.

GENERAL DUTIES

• Performs document integrity functions in OnBase to ensure timely corrections and accurate information is contained in the electronic health record:
  
  • Monitors the HL7 – Awaiting review queue to review and correct documents that are in an error status waiting to be processed to Epic.
  • Processes requests from the document corrections work queue to the appropriate documents type and correct patient.
  • Reviews Interface Epic / OnBase queues to assist in correcting workflows, documents, or processes for documents to interface appropriately between OnBase and Epic.
  • Ensures all corrections are performed within established timeframes.
  • Maintains 95% or higher accuracy rate with documents filed to the correct document type, correct patient, correct encounter.
• Performs data integrity functions in Epic to ensure timely corrections and accurate information is contained in the electronic health record:
  
  • Monitors Chart Correction requests and processes tasks as defined in Epic for chart corrections.
  • Monitors Chart Correction workflows and reports to facilitate timely correction of all chart corrections.
  • Communicates with end-users to clarify request and assist in chart corrections.
  • Utilizes appropriate chart correction tools.
  • Ensures all corrections and tasks are performed within established timeframes.
  • Maintains and ensures timely turnaround on work queues for overlays, corrections, potential duplicates in the EHR (Epic) system.
• Monitors MyChart requests for activations, proxies, issues, and patient questions:
  
  • Provides MyChart Activations timely and accurately through epic MyChart functions
  • Provides MyChart Proxy access as appropriate for patient.
  • Answers and contacts patients with regards to MyChart questions and patient sign up as needed.
  • Monitors Epic In-baskets to respond to patients timely and appropriately.
  • Monitors requests for Health Care Agents and assigns valid legal documents provided by patient
• Ensures the integrity of the electronic master patient index by monitoring and performing functions as appropriate :
  
  • Processes the assigned potential duplicate work queues in epic.
  • Maintains 100% accuracy and one day turnaround time on potential duplicates processed for merging.
  • Performs unmerges in epic, OnBase, and other communicates with other systems as necessary to complete any unmerges.
  • Monitors and Performs overlays to ensure integrity of the EMPI.
  • Assists in identifying and creating patients from EMPI data from legacy medical records systems to match into the LCMC EHR.
  • Performs other EMPI projects as needed to ensure data integrity for the LCMC System electronic master patient index.
• Assists in maintaining the information contained in Care Everywhere by performing functions daily:
  
  • Ensures care Everywhere ID assignments are appropriate and revised or assigned as needed.
  • Monitors Care Everywhere Incoming Message report to correct issues with patient information for routing of patient information, creating a new patient if necessary.
  • Processes patient requests to opt out of Care Everywhere
• Familiar with policies and procedures with regards to document and data integrity, document corrections, and medical record merges:
  
  • Follows appropriate policy and procedures with regards to potential duplicates, document and data integrity, and philosophy as consistent with facility’s policy and values. Meet and maintain established accuracy and productivity goals per departmental policies
• Other Duties as assigned:
  
  • Completes other duties and projects as assigned, including but not limited to, assisting with other projects as needed, and attending required staff meetings and educational sessions. Proactively and independently solve problems

EXPERIENCE QUALIFICATIONS

• Four years Of experience in Health care, banking or other related field with a HS Diploma required
• Two years Of experience in Health care, banking or other related field with an associates degree required
• No experience required with a bachelor’s degree required
• Associates degree equals 2 years of experience required
• Bachelor’s degree equals 4 years of experience required
• Data analysis experience preferred

EDUCATION QUALIFICATIONS

• Required: High School Diploma
• Required: GED Or equivalent
• Preferred: Associate's degree
• Preferred: Bachelor’s degree

LICENSES AND CERTIFICATIONS

• Certification Name: RHIA, RHIT, CCS or other HIM Credentials

• Requires good interpersonal and customer service skills
• Demonstrated knowledge of computer technology and preferred knowledge of MS Office including Word, Excel, and PowerPoint
• Highly motivated, self-directed and able to work independently with minimal supervision
• Capable of gathering data and making sound decisions in the best interest of the organization
• Excellent communication with written and verbal skills
• Working knowledge of standards and legal requirements for all aspects of health care regulations
• Communicates effectively without the supervision of other team members and management
• Demonstrates the ability to identify and resolve issues independently

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.