Customer Support - Dispatcher Job at Experis
Experis has an opportunity for a Customer Support Dispatcher within a Legal Group in Bedminster, NJ.
Must have experience with legal support.
Multiple shifts available.
Must have experience with legal support.
- Exp as a legal aid
- Exp with High volume customer service
- Must be flexible with hours and shifts
All candidates must a US Citizen and eligible to obtain government clearance
Will work onsite 5 days a week - no remote; no hybridMultiple shifts available.
Job function includes data entry of legal process into our workflow management system.
Confidentiality and attention detail are a must.
• An understanding of and willingness to learn about basic legal concepts, terminology, principles, and procedures
- Entering customer and account data from source documents within time limits by following policies and procedures and reporting needed changes. This includes a combination of data entry of legal process into our workflow management system and handling calls.
- Strong customer service or dispatch like experience for handling high call volumes of a dynamic nature
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
- Resolves deficiencies by using standard procedures or returning incomplete documents to the team lead/supervisor for resolution
- The ability to work independently
- Accuracy and Attention to detail
- Customer Service experience a plus
- Proficient typing and transcription
- Computer and technical skills
- Organizational and time management abilities
- Administrative skills, copying, filing, sorting, mail distribution
- Strong Communication Skills (written and verbal)
- Commitment to working as part of team
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