Job Title: Customer Support Advocate

Department: Operations- Claims Customer Support

About the Role:

We are currently seeking a highly motivated Customer Support Advocate who will assist with heavy call volume and claim inquiries. Their role is to answer all questions and concerns the caller presents, but also to focus on ensuring that the providers claim issues are handled timely and accurately.

You are:

• 
  Comfortable with ambiguity and biased towards action
• Relentlessly resourceful
• Growth-oriented
• Mission-driven

What You'll Do:

• 
  Answer all daily telephone calls providers, health plans, insurance brokers, collection agents and hospitals.
  • Elicit information from providers including the problem or concerns. • Research and resolve authorizations, claims, eligibility, concerns and resolve. If unable to resolve, refer to management for resolution.
  • All calls carefully documented into Company’s customer service module.
  • Assist Supervisor and Manager with other duties as assigned.
  • Provider outreach communications via email or telephone.
  • Assistance to other departments when back up is required; marketing event participation.
  • Able to provide quality service to the customers.
  • Able to communicate effectively with customers in a professional and respectful manner.
  • Maintain strictest confidentiality at all times.
  • Specialist termination notifications sent to providers.
  • Urgent Medicare/ Medi-cal Authorization Approval – Notification to Utilization Department.
  • All other duties as assigned.

Minimum qualifications:

• 
  High School Diploma or GED
• Experience using Microsoft applications such as Word, Excel and Outlook
• Experience working in customer service

You're a great for this role if:

• 
  You have previous work experience working in a healthcare setting

Who We Are:

ApolloMed (NASDAQ: AMEH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise in order to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient.

Our platform currently empowers over 10,000 physicians to provide care for over 1.2 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise in order to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.

Our Values:

• 
  Patients First
• Empowering the Independent Provider
• Be Innovative
• Operate with Integrity & Deliver Excellence
• Team of One

Environmental Job Requirements and Working Conditions:

• This position is in office. The office is located at 1600 Corporate Center Dr., Monterey Park, CA 91754
  
• The Target pay range for this role is $16.50- $28.50. This salary range represents national target range for this role.

ApolloMed is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@networkmedicalmanagement.com to request an accommodation.

Additional Information:

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.