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Customer Specialist Job at Acura of Wichita

Acura of Wichita Wichita, KS 67206

Walser Automotive Group is a company of car people. We sell them. We service them and so much more. It’s our livelihood and our passion. We’re also a company of people who love people. We show that through progressive, family-focused benefits and perks, compelling career paths, and a commitment to a diversity, inclusion, and belonging.

For over 60 years, we’ve led the way in automotive retailing with a transparent and upfront approach to buying a car. We continue leading today with progressive support of the people who sell and service them.

Walser operates over 25 retail locations and many affiliated businesses throughout Minnesota and the U.S. Among those locations, we offer over 20 brands across domestic and import manufacturers.

Walser is a family-owned, family-run business. Family is what keeps us moving, career keeps us growing, and diversity makes it fun. That is the Walser Way.

Walser’s Core Values

  • Do The Right Thing – Nothing is worth compromising a relationship

  • Lead By Example – Be willing to help no matter how difficult the challenge

  • Display Positive Energy – A good attitude is highly contagious

  • Be Open Minded – The only thing that is constant is change

Job Duties (Will Include but Not Be Limited To)

  • Work with Customer Specialists and Managers to train through the sales process

  • Complete finance training and menu presentation/objection handling test with a minimum of 90% to pass

  • Maintain unit average required by store

  • Maintain a minimum PVR required by store

  • Greet all customers promptly and in a courteous manner

  • Lead customers through the entire sales process

  • Use Walser CRM tool effectively to track all customer interactions

  • Effectively educate all customers on benefits that Walser has to offer

  • Take customers on test drives and ensure the customer understands the vehicle’s operating features

  • Educate customers on financial products and financing options available to them

  • Follow up with customers after the purchase

  • Must wear safety eyewear at all times when in dealership service departments

  • Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments

  • Embrace and exhibit Walser CORE values

  • All other duties, tasks and/or projects as assigned

Minimum Requirements

  • Must be at least 18 years of age

  • Bachelor’s degree strongly preferred, but not required

  • Successfully test out of sales training program

  • Excellent listening, telephone, and computer skills

  • Excellent verbal and written communication skills

  • Must have a friendly, positive attitude and be a team player

  • Professional demeanor and appearance (nametags, uniform, etc.)

  • Strong customer service mentality

  • Must have a valid driver’s license and acceptable driving record

Physical Demands

  • Moving and walking around the dealership

  • Sitting, standing, reaching, bending, and lifting

  • Utilizing a computer for day-to-day tasks and electronic technology required by OEMs

  • Certain areas of the dealership environmental demands may include noise, vibration, paint, dust, exhaust fumes, other hazardous and non-hazardous materials, extreme heat and/or cold

  • Driving vehicles

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.




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