Customer Specialist Job at Acura of Wichita
Walser Automotive Group is a company of car people. We sell them. We service them and so much more. It’s our livelihood and our passion. We’re also a company of people who love people. We show that through progressive, family-focused benefits and perks, compelling career paths, and a commitment to a diversity, inclusion, and belonging.
For over 60 years, we’ve led the way in automotive retailing with a transparent and upfront approach to buying a car. We continue leading today with progressive support of the people who sell and service them.
Walser operates over 25 retail locations and many affiliated businesses throughout Minnesota and the U.S. Among those locations, we offer over 20 brands across domestic and import manufacturers.
Walser is a family-owned, family-run business. Family is what keeps us moving, career keeps us growing, and diversity makes it fun. That is the Walser Way.
Walser’s Core Values
Do The Right Thing – Nothing is worth compromising a relationship
Lead By Example – Be willing to help no matter how difficult the challenge
Display Positive Energy – A good attitude is highly contagious
Be Open Minded – The only thing that is constant is change
Job Duties (Will Include but Not Be Limited To)
Work with Customer Specialists and Managers to train through the sales process
Complete finance training and menu presentation/objection handling test with a minimum of 90% to pass
Maintain unit average required by store
Maintain a minimum PVR required by store
Greet all customers promptly and in a courteous manner
Lead customers through the entire sales process
Use Walser CRM tool effectively to track all customer interactions
Effectively educate all customers on benefits that Walser has to offer
Take customers on test drives and ensure the customer understands the vehicle’s operating features
Educate customers on financial products and financing options available to them
Follow up with customers after the purchase
Must wear safety eyewear at all times when in dealership service departments
Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
Embrace and exhibit Walser CORE values
All other duties, tasks and/or projects as assigned
Minimum Requirements
Must be at least 18 years of age
Bachelor’s degree strongly preferred, but not required
Successfully test out of sales training program
Excellent listening, telephone, and computer skills
Excellent verbal and written communication skills
Must have a friendly, positive attitude and be a team player
Professional demeanor and appearance (nametags, uniform, etc.)
Strong customer service mentality
Must have a valid driver’s license and acceptable driving record
Physical Demands
Moving and walking around the dealership
Sitting, standing, reaching, bending, and lifting
Utilizing a computer for day-to-day tasks and electronic technology required by OEMs
Certain areas of the dealership environmental demands may include noise, vibration, paint, dust, exhaust fumes, other hazardous and non-hazardous materials, extreme heat and/or cold
Driving vehicles
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
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