Customer Solutions Specialist Job at STANDARD-KNAPP
Employment Type:
Full Time
Compensation:
Salary Based on Experience, full benefits
Location:
Portland, CT
Industry:
Packaging Equipment/Machinery for Food & Beverages Industries
Standard-Knapp has developed and manufactured high speed packaging machinery for over 125 years. Our machines enable high speed operation, quick changeover and outstanding flexibility. We are looking for a customer Solutions Specialist who will handle customers throughout the entire parts experience with their satisfaction as the number one priority.
Essential Duties and Responsibilities:
- Extensive customer interface by phone/email/text or in-person regarding quoting, ordering, processing, and the delivery of machine spare parts.
- Solicit information from customers through a variety of questions and probing techniques, assessing their needs and requirements.
- Meet all sales and production metrics as prescribed by management.
- Work closely with the Materials group to set up stocking levels and safety stock
- Provide spare parts kits, working with engineering for all new machines and aftermarket enhancements.
- Coordinate with stockroom personnel on customer shipping procedures and methods.
- Maintain customer data base of machinery and contacts.
- Communicate field issues to engineering and quality as needed.
- 10% travel required across the USA and Canada for stockroom audits of spare parts.
Qualifications:
- 3 years minimum of proven sales experience working in an Inside Sales/Customer Service or Support role in a manufacturing company.
- Excellent communication skills, both oral and written plus listening skills.
- Team player with strong interpersonal skills.
- Ability to work in a fast-paced environment
Strong computer skills (Word, Excel and MRP a plus)
Please email resumes to Jobs@standard-knapp.com.
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