Customer Service Supervisor Summary:

The Customer Service Supervisor assists in overseeing all customer relationship functions as they pertain to the site location. The Supervisor is responsible for developing a working rapport with all accounts and acting as a liaison with all departments and other locations to interpret the requirements that the customer has for the servicing of their account. This position supervises a customer service team with the accountability to ensure customer needs are met.

Key Responsibilities:

• Monitor the daily level of service of the account(s).
• Act as liaison with operations to understand and assist in meeting the needs of the customer, including inventory issues.
• Monitor billing to ensure time and accurate completion and compliance with any vendor guidelines.
• Monitor overages, shortages and damages per company and client procedures.
• Maintain and monitor relationship with customer’s procedures including freight clearance, documentation, and customer compliance.
• Maintain inventory integrity and perform all necessary inventory adjustments & corrections.
• Maintain inventory reports and logs as needed.
• Assist in warehouse audits to identify process issues that affect inventory accuracy.
• Interact with customer accounts to proactively determine areas of needed improvement or change.
• Examine processes which are determined as needing improvement.
• Monitor processes to reduce errors and focus on root causes of perpetual inaccuracies
• Develop and layout operational/inventory areas for any and all new accounts Ensure that there is a high level of professionalism and productivity within the team.
• Be available to interact with guests from customers and participate along with other management personnel in presentations and entertaining of guests.
• Assist Customer Service Manager with proper training and support.
• Customer claim processing, reporting, and procedure compliance facilitation. Partner with Facility Manager to determine best process for resolving claim. This may include implementing new procedures that will serve as “check and balance” to eliminate further claims.
• Special projects as assigned.
• Position is full time and on-site.

Qualifications:

• Prior proven Supervisory experience preferred in the transportation and/or warehousing industry
• Bachelor’s degree in business or other related subject preferred; not required.
• Must be able to communicate with all levels of employees, management and customers.
• Extensive knowledge of Microsoft Windows applications (i.e. Word, Excel, Outlook, and Access).
• Ability to be a problem solver and an independent facilitator in which to resolve any and all issues as they pertain to customer compliance.
• Self-starter attitude
• Skills in planning, written procedures, auditing, staffing, organizing, and communicating are required
• Must possess excellent time management skills to manage high volume in a fast-paced environment
• The ability to develop effective relationships, provide leadership, and integrate diverse activities and individuals toward achieving quality objectives and standards are critical

Notice to applicants applying to positions in the United States You must be authorized to work for any employer in the U.S. Performance Team, A Maersk Company (PT) is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. If you are interested in applying for employment with PT in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing hr.support at performanceteam.net.

You may also contact the Human Resources Department by calling 844-447-7878. Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.

Pay Transparency Notice: https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

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