JOB SUMMARY

Performs customer services, such as opening and closing all types of depository accounts, processing teller transactions, and assisting customers with questions concerning the bank’s products and services. Recognizes cross-selling and referral opportunities. This is a full-time position with hours scheduled Monday - Friday, and Saturday rotation.

DUTIES

• Opens and closes all types of depository accounts.
• Remains current with the knowledge of the variety of product and services offered by the Bank, and consistently cross-sells these products and services to the customer.
• Processes teller transactions, handles cash and balances teller drawer, as needed.
• Assists loan customers with information or documents, as needed.
• Makes customer calls either via telephone or in person.
• Directs customers to appropriate departments for service as necessary.
• Orders customers’ printed checks.
• Maintains inventory of department cashier’s checks and other office supplies.
• Balances vault.
• Processes branch cash orders and sells cash as needed.
• Answers office telephones.
• Provides services as a notary.
• Performs secretarial duties for officers, as needed.
• Backups as courier service for business customers, as needed.
• Processes the mail for the office.
• Assists other office personnel, as needed.
• Maintains and protects confidentiality of customer information.
• Maintains regular, on-time attendance.
• Remains current in assigned training and continuing education for designation retention (online, video, in-house emails, telephone seminars, etc.)
• Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position.
• Performs other various duties as assigned.

SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent.
• Previous cash handling and/or banking experience preferred.
• Passion for providing a stellar customer service experience to all customers (external and internal) and ability to instill this passion in others.
• Excellent interpersonal skills (tactfulness, cooperation, courteousness and customer friendliness) are necessary to represent the bank in a positive manner.
• Excellent verbal communication skills with the demonstrated ability to effectively present information to customers and management.
• Positive and cooperative approach when working with others.
• Organized, detail-oriented, and able to work as a member of the team.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to efficiently and accurately keyboard information, both computer and calculator.
• Strong computer skills with a proficiency in MS Office.
• Knowledge of basic accounting principles.
• Cash handling skills.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the work environment will include:

• Works in a normal office environment.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:

• Communicate effectively, both verbally and in writing.
• Keyboard information (computer and calculator).
• Ability to identify U.S. and Canadian Currency.
• Ability to count and handle currency and coin accurately.