Customer Service Representative II (FT) Job at Dal-Tile Corp.
Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, provide samples and complete sales transactions.
Job Location:
115 Moonachie Ave
Moonachie, New Jersey 07074
Primary Objective:
- To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.
Major Function and Scope:
- Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management in a call center environment.
- Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
- Responsible for keying in orders, processing faxes and preparation of reports.
- Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
- Participates in special projects and performs additional duties as required.
- Experience and Knowledge Required.
- High School Diploma or GED equivalency required.
- 3+ years call center or customer service experience. Focus on customer account management preferred. Prior textile industry knowledge is preferred.
Competencies:
- Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required.
- Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
- Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship building skills.
- Must have a moderate level of computer skills in Word and Excel. Must be detail oriented with the ability to multi-task, manage priorities and manage time effectively. Ability to work in a fast-paced environment.
Other Pertinent Job Information:
- While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms.
- The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk or hear.
- Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus.
- Reasonable accommodations may be made to enable individuals with disabilities.
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