Customer Service Representative (FT) Job at iQor
Pay starts at $14.50. Work from home following on-site training!
Summary:
The purpose of this position is to provide prompt, accurate, and professional responses to customer requests and inquiries to facilitate effective customer relations in accordance with the job description and training. The position is responsible for completing the detailed transactions and extensive research, analysis, and problem-solving necessary to facilitate a timely and satisfactory response to customer issues and concerns.
Representatives will be provided with adequate training to allow them to perform the position’s responsibilities.
Key Accountabilities:
- Respond to all customer contacts included but not limited to gas and electric investigations, complex meter situations, web inquiries, email, and correspondence.
- Perform Accounts processing work as assigned in accordance with current practice.
- Complete the appropriate orders to ensure a timely and satisfactory response to the customer.
- Provide information on the products and programs offered by the Company and generate referrals to the appropriate department, if necessary.
- Will be expected to respond to emergency call-outs and work extended and planned hours when company emergencies occur, unless excused by prior approval by management.
- Investigate and analyze customer problems and develop appropriate solutions to satisfy customer needs.
- Perform related duties as assigned.
Qualifications:
- Knowledge of customer service techniques, strategies, and approaches.
- The successful candidate must have excellent oral and written communication and interpersonal skills.
- Ability to develop positive customer relations; anticipate, identify, respond to customer needs and facilitate customer loyalty.
- Ability to work independently to resolve customer concerns and problems, in accordance with the job description and training.
- Ability to work successfully in teams with co-workers.
- The successful; candidate(s) must pass the Customer Contact Center test on record and strong computer skills.
- Must have a High School Diploma or Equivalent.
About iQor:
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.
About iQor:
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.
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